Contact Puzzle Page Support

I have had this app for years now, since its earliest iterations. I have loved the puzzles, the enhancements, and the achievements. Over time I had accrued enough tokens through daily logins, purchases, and completing challenges to virtually never have to worry about tokens and be able to play whatever puzzles in the app that I wanted. Two weeks ago I experienced an error in the app that removed some of my progress and more importantly ALL of my tokens needed to play the puzzles. I immediately messaged their support and received the auto reply that if it was outside of their normal business hours they may not get to it until the next day, and since I sent in the issue on a Sunday I expected to hear back on Monday or I would have even given by later that week since it was close to the holidays. Two weeks later, and with consistent updating on my end, I still have not heard back from their support and have seen no changes made to my account. I now lack enough tokens to even complete their current event, even with continuing to log in daily. I am very disappointed as I did so enjoy the variety of puzzles and the constant updates, but this has completely disheartened me from continuing to support this developer.

I was looking forward to trying out the variety of puzzles/games. And there are a lot of them. And each puzzle you complete you get a few coins. But if you want to keep playing, you pay with tokens. 10-20 tokens for each puzzle. Doesn’t matter that you can complete a puzzle in seconds. You have to pay for the next one. It would be more encouraging to continue, if you could take the coins you win for completion of games and have the opportunity to trade them in for tokens, so you can keep playing. I paid $ for 20 ‘on sale’ games, and they were spent in 8 minutes. Now what? I can’t keep playing unless I fork over more money, and there’s too many apps out there that you don’t have to pay for. If paying wasn’t an issue, it’s a great app. It’s very busy, though. Too much to read when I just wanna play. But the variety is very good, and no ads/commercials is nice. And I know you need to get paid by some means to provide this app. Just allow the coins to be traded in for tokens. Simple little request. Now your app sits unopened since I have no more tokens. I’d use it everyday if I didn’t have to pay for how much I use it. And I get that you offer unlimited games for like $40-$70 but that’s pretty steep. Again, there are plenty of free ones to keep me occupied. Thanks for the chance to try out a few games I have never played before, cause now I know what apps to look for. Sorry. The honeymoon is over.

I would love to leave a higher rating here, but the amount of times I have had to relaunch the app because it crashed in the middle of a puzzle or even whilst loading leads me to this decision. I downloaded this app two or three days ago and upon opening it for the first time I noticed how long it took to load the home screen. I was having a great time gradually working my way through the introductory issue but I was soon faced with the app crashing while I was trying to watch an ad for more tokens, or while I was trying to navigate to a puzzle. The problem lessened after I disconnected from the internet and started playing offline, but after a day or so the crashes were taking place regularly and it doesn’t seem like there’s anything I can do to solve it on my side. I read through some of the most recent reviews of this app and it seems like many others are facing this same difficulty. I tried to contact support through the app, but it was crashing so frequently, I couldn’t even type the message I intended to send before the crash. Overall, I would love to use this app more, but the amount of crashes and the length of time it takes to launch/load are discouraging me from continued use.