Contact Zoo Craft Support

by Vampcherie

These devs don’t save our games!! Don’t make purchases. I made purchases and had to start from beginning of game. I Had to do a hard reboot on my tablet, 1st saved everything to cloud. ZooCraft uninstalled and when you reinstall, you have to restart the game from the beginning. They don’t back up their players games. So, any and all purchases are gone!! Forever!! There may be a time you’ll need to do reboot on your device, if you do, you’ll loose EVERYTHING in this game, and will have to start the game completely over like a brand new player. This virtually unheard of with any app. Apps backup everything, so if you delete a game, which sometimes you have to do, no problem, those other apps have your back. You just reinstall their game and your completely restored!!
This is BULL these devs of this game, don’t have our back!!
I will never play this game, or any other app they offer!
I make a purchase, uninstall, reinstall.... and they took my money! Luckily, many of us have cards that will give us our money back, regardless if iTunes wants to or not! Banks like mine, don’t put up with this crap!

by SquidTard

i have had this game on my phone for a couple of years now. i got pretty far into it before kind of losing interest, because it takes FOREVER to get enough coins to expand your land. I stopped playing for several months. Opened it back up on a whim and saw all kinds of new little tweaks and additions. I got excited - thought maybe the coin issue would’ve been resolved. But I have been at a standstill for weeks, because my storage is full with all my experiments that have piled up. The only way to get more storage is to spend coins. But i need the coins to expand my zoo, which would allow me to remove some of the animals from storage and it would be a win win. However i’ve been idle for the longest time now bc there aren’t enough opportunities to get coins for how expensive the coin items cost. There should either be more opportunity to receive coins or there should be less expensive prices on the things that require coins to buy. Bc there is literally zero appeal to a game that no matter what you do you are inching by over the course of weeks or months and no progress is really able to be made. This has been something that’s bothered me about the game from the jump and like i said i’ve been playing over the course of a couple of years. Please get it together, yall. I’d like to be able to keep playing but honestly my patience with it is pretty much out. 🥴

by KylieeBee2

I actually am obsessed with this game. So many positive things that definitely have been outweighing the negatives. The pretty much only negatives have been happening recently so maybe it’s the version? Anyways, lately it hasn’t been speeding up any of my time when I upgrade my kiosks. I upgrade them and it’s been saying it has the same-ish amount of time left for a day now. For multiple kiosks. And then another issue is it sometimes doesn’t let me click on what I want to click on. I have been saving up the coins for DAYS to open up a new slot of land and when I was trying to figure out why my kiosk wasn’t upgrading it made me click on “speed up” to speed up the kiosk upgrade when I wasn’t clicking on that and not only spent the 20 some coins it wanted me to spend to upgrade, but spent over 100 of my coins which was very confusing and this also happened when I finally had 141 and only needed 148 to buy the slot of land I had been saving for for days. I’d like to get my coins back honestly because I really don’t want to continue to play the game while this is an issue. Nothing like this has happened so far in this game so I’ve loved it but it’s pointless right now for me to play when I spend so much time to get what I’ve been earning taken away from me.