Contact Criminal Case Support

by Koala Gray

I’ve played all the series up to now. I thought having DuPont be a storyline as a good idea but unfortunately the ads are ridiculous. The ones without exit buttons can be exited but not without having to discover it. The game is hidden items, an exit button for a stinking ad isn’t a game it’s a nuisance. Also I am in the first episodes and already I am getting times as if I as three fourths thru. This and the ads make me want to delete this game. The issue of support is huge, there is no support. If you have a problem or an issue tough luck, there is no one to help you. This is beyond acceptable and I am struggling to find an excuse to support such a developer by continuing to play or recommend this to those I know. The ads seem to be timed to every two or three uses of energy. This was the same with the previous version and is annoying as hell. I will never download nor buy anything related to these ads because they are so annoying. It’s such a shame because the first game sans mega numbers of ads was such a great game.

by Joe Sewell

First off, this remains an interesting game, with decent stories. Some of the names of the objects lose something in what I assume is a translation, and the ever-popular "energy" system is always frustrating.

The most recent update of the base program (as it affects all of the Criminal Case games) has brought frustration and disappointment. The "daily reward" feature was frustrating when it would make you respond within a few hours of the last time you used it or it would reset. Now it's hardly even useful. I'm sorry, but burgers and meals are no replacement for guaranteed extra energy.

The more frustrating thing, though, is the timing of the ads. They will pop up at any moment, it seems, from the time you return to one of the main screens. Yes, I'm sure it's a timer, but it will interrupt an action without warning. Even worse, if the game or device is muted, the ads are not, which isn't pleasant when your spouse is sleeping. The ads tend to be for the same games (I'm looking at you, Toon Blast!), making me LESS likely to want to play those advertised games.

The most recent update made things worse, with ads that freeze the screen. As others have stated, the publisher doesn't really want you to contact them, as all you get in response is an email that makes you feel like an idiot because you didn't read what was on the support site, and that you wouldn't get any further reply. Well, maybe they shouldn't get any further support!

by Abb1e

What once was a great game to play now isn’t. For the last few weeks, I haven’t been able to send or receive gifts from friends on my iPad without the game looping to Facebook only to ask “Open this is Criminal Case.” Duh, that’s why I have the app. Then it returns to the app and if I select ‘accept gifts’ it loops back to Facebook again..endlessly. This happens on all 3 of the Criminal Case games that I play. ..Hidden Objects, Mysteries and Save the World. I tried contacting customer support only to receive an auto response that told me to go read the FAQs (which I do before ever contacting support) or go to the community page which is another hot mess. Then proceeds to tell me that this will be the one and only response to my inquiry. Sounds like pretty poor customer service. So...in response, I will delete all three games and find others to play.. A little good customer service goes a long way. I recommend that you ditch the auto response and actually allow people to contact you.