Contact BoatUS Support
Company Name: BoatUS
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BoatUS Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with BoatUS - Boat Weather & Tides. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact BoatUS - Boat Weather & Tides. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 3 Customer Service Reviews 😭😔💔
Unreliable app
by Dwhite22
More often than not app indicates poor network connection and is of no use. Never had this issue on prior app. When it does work, it is an improvement though.
12/30 a updated to 4.5.1. Tide data no longer available. Have to manually add location now for some reason. Unable to delete it or add others without App requesting a user account. Regret updating at this point. I am a member but really don’t want another app account to manage. Also haven’t had much luck with the associated west marine cards. Gave up after a couple of tries.
Towing Service
by Hat Idea
Last night we went dead in the water 1200 yards offshore near Everett, WA. No power, no electricity. I immediately called BoatUS for assistance and was told they could be there in “about 3 hours”. They had to come from Tacoma, 55 miles to the South. There was a tow boat in Seattle, 25 miles away but that boat “didn’t have enough fuel to get to us”. A breeze from NW was pushing us towards the U S Navy base so I dropped anchor. USN came out to tell us we were close enough. We managed to find a friend who came out in the dark to tow us in. Better to cultivate friends with boats than to pay for this service.
Tow support from dispatcher-horrible
by THC64
My first use of the tow service- called in at 5:40 pm and was told it would be a 45-min response. After an hour called back to ask for the estimated arrival time. Put on hold and then hung up on- waited 5 minutes for a call back- none. Called again- this time the dispatcher put me in direct contact with the Captain. Captain stated he’d be on site in 10-min and arrived as stated. That was at 7:40pm Upon completing the tow I asked what time he had been dispatched. Dispatch didn’t notify him until 7:20. An hour and 40 minutes after I called. Unacceptable.
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