Contact Yahtzee Support

by Mpal629

This is the second time I’ve downloaded this game. First time around I paid a one time fee to remove ads from gameplay & I played to a level where I was unable to advance further (essentially I had plateaued at a high tournament level & was unable to meet the goal to advance to another level). While I was enjoying the game quite a bit, I needed space on my device and was getting bored with no longer moving up tournament levels so I decided to delete the app.

Recently I downloaded the app again, figuring I would start over from the beginning. Unfortunately, this time around, the only option to remove ads is to subscribe to a prize pass membership for a recurring charge of $8 a month. When I first looked into this, I was having an average of 3 ads pop up in each game. I wrote a message thru the help/contact us link stating that this seemed like a steep price to pay to remove ads when most other game apps charge a one time fee around $3 to do this. The response I got was “some people pay the subscription price because they think it’s fun”

I’m now getting between 8-10 ads within a single game. Feels like every few rolls of the dice I have to wait 15-30 seconds for an ad to play before I can move onto my next turn. Seems like they are trying to force people into paying $8 per month which seems ridiculous. I’ll be deleting it again and looking for alternative Yahtzee game apps.

by DonnaMacy

I’m liking Yahtzee less and less. So many bugs which don’t seem to be fixed while continually rolling out new feature which are nothing more than Free Roll eating behemoths. Taking away red scratchers for game play stinks,especially when the game is so slanted in favor of the house. Your customer service people are either misinformed or liars as they continue to repeat that the red scratchers for person to person games are in the treasure chests, one shows up here and there but that’s it. It’s ridiculous to think, odds wise, that one cannot roll a specific die one time in a game, unrealistic. You can see the dice rolling and jumping off the die you need. Feast, too long and too frequent. Roaming players jumping from family to family and not participating when let into a new Family is getting old. They need a time out or something if they are chronic abusers. Punishing players who do buy from you by taking away their free ads for several days to several weeks is ridiculous. Many of your customer service people appear to be either incompetent or liars. Additionally, the winning of repetitive dice in the prize claw. Can’t believe you still haven’t fixed that. And why did you take away our Dice Masters. I’m reminded of that great game from years ago called Mafia Wars wherein The greed and incompetence of the company and developers magically made the game lose popularity seemingly overnight and then it was gone

by GordonSLC

This is a very addictive and fun version of Yahtzee. The issue I have is there is a way to roll More than the standard 3 rolls. Buy extra rolls. Granted you are given “scratch cards that sometimes give you free rolls and sometimes just other ways to play other games within the app. Don’t get me wrong. This is a fun game. But if you have money and can buy he extra rolls you can almost always win against he online opponent. Or in my case be beaten by the opponent as I can’t buy any extra rolls. I have to rely on luck of the scratch cards to win more rolls. Or ask my Yahtzee family to give me one extra roll. All in all fun. Just make sure to pick your payment wallet down or you will end up spending a lot of money to play. Unless you have extra to throw away. Happy Rolling!!! I have a major problem with the support team. The game right now is not allowing any buddy on my team to play other buddies from other teams on the main level. And in the family games we can’t play anymore or collect rewards from survivor. Survivor by the way is the only thing we can play. We all explain our problems we’re having and support says please give us more information. First level support is not worth a penny. The first level support can’t figure it out they need to escalate it because you have 50 people that are getting very frustrated. After two years still the same.