Pics app not working? crashes or has problems?

Pics Status

Last Updated on 2019-03-15 by Jiawen Wang

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Common Pics Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pics app on iOS and Android devices. Solve all Pics app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pics iPhone Issues and Solutions

Pics iOS app crashes, not working, errors
Pics iOS app network issues
Pics on iOS has black/white screen

Pics Android App Issues and Solutions

Pics has errors/crashing/not working
Pics server network connectivity issues
Pics has black screen

Pics iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pics app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pics app crashes or not working on Iphone (iOS):

Close and restart the Pics app on iPhone
Update Pics app to the Latest Version for iOS
Uninstall and reinstall Pics iPhone app
Update your iPhone to the latest iOS version

Fix Pics on iPhone unable to connect to server/internet connection issues::

To resolve Pics network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pics black/white screen (blank screen) on iPhone:

Follow the Pics iOS app troubleshooting guide Here →

Pics Android App Issues and Solutions

Fix Pics not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pics app issues:

Force Stop the Pics App
1. On android, goto "Settings" » click Pics app. » click "Force Stop".

Update Pics to the latest version on PlayStore

Clear Pics App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pics app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pics.

Fix Pics unable to contact server/ Pics internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pics » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pics » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pics on android.

Solve Pics black/white screens issue on Android:

Follow the Pics android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jiawen Wang, developers of Pics.