Contact Top Nine Support

Well after two days of trying to get this to work because they have millions of people trying to use it at the same time apparently, I was finally able to get it to work. But it’s a lot different than just using the website last year. This year, if you want to save your Top Nine without “TOP NINE” written across all your pictures, you have to pay to remove the watermark. But the biggest scam of all was the “Get your Top Nine Video”. Since my Top Nine turned out so crappy looking because the majority of my highest ranking posts were videos, so it only showed a blurred section of the video in the box, I decided I’d purchase the Top Nine video for $1.99. The problem is, it doesn’t work. Oh it gave me a video all right. It showed my profile icon on the front page and then all the “videos” were white blocks with the words Top Nine written on them and that’s all I got. I never got an error message and it was supposedly completed successfully. So it was a complete waste of money in my opinion. I paid $1.99 to remove the watermark so my followers could see some boxes of blurred images from their favorite videos and I paid another $1.99 for my Top Nine videos that I was never able to get. To top all of this off, the image that is saved is too big for Instagram so the top and bottom are cut off. When this used to be done on the website, it always worked great. It’s a shame that it’s such crap now. Maybe another company will come along and do it better.

I’ve never written a review for an app before but I’m so annoyed and frustrated by this app that I had to warn others! First of all, it takes a really long time for it to even load your top 9 photos. I keep getting a lame message about how “millions of people are currently using the app, so try again”. You should have anticipated the volume and prepared for it— why create this app, promote the crap out of it and then not be ready to provide the service. I was finally able to get the top 9 photo grid after 20 minutes but I paid for the video too and it downloaded with NO CONTENT. There aren’t any photos in the video — just blank white squares where there should be photos. I’ve spent 45 minutes trying to get my video but nothing. I contacted their Facebook “live support” only to get an automated message saying that they have “millions of users” they’re supporting. This is a piece of crap and I’ll be sending a complaint to Apple to get my money back!

After entering my IG handle & patiently waiting much longer than “up to a minute”, I was then prompted to redirect to IG to enter my login credentials (even though my account is & always has been public)- I suspiciously acquiesced, only to again be redirected to a single page within the app where I am asked to CHOOSE MY OWN top 9 with no other options? If I go back I am asked to repeat this entire process over again. I have done this at least 4 times already due to the anxiety of user error (including deleting the Top 9 app altogether and trying again). I was under the impression the app calculates the top posts for you, needing only your IG handle if your page is public… yet I’m being asked to provide the additional login info and then being asked to do the apps’ job for it?… Am I missing something? TLDR; this app wasted my time & then asked me to do its job for it- so I used the Best 9 app instead ☻