Christmas app not working? crashes or has problems?

Christmas Status

Last Updated on 2016-12-14 by Himel Shaha

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Common Christmas Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Christmas app on iOS and Android devices. Solve all Christmas app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Christmas iPhone Issues and Solutions

Christmas iOS app crashes, not working, errors
Christmas iOS app network issues
Christmas on iOS has black/white screen

Christmas Android App Issues and Solutions

Christmas has errors/crashing/not working
Christmas server network connectivity issues
Christmas has black screen

Christmas iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Christmas app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Christmas app crashes or not working on Iphone (iOS):

Close and restart the Christmas app on iPhone
Update Christmas app to the Latest Version for iOS
Uninstall and reinstall Christmas iPhone app
Update your iPhone to the latest iOS version

Fix Christmas on iPhone unable to connect to server/internet connection issues::

To resolve Christmas network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Christmas black/white screen (blank screen) on iPhone:

Follow the Christmas iOS app troubleshooting guide Here →

Christmas Android App Issues and Solutions

Fix Christmas not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Christmas app issues:

Force Stop the Christmas App
1. On android, goto "Settings" » click Christmas app. » click "Force Stop".

Update Christmas to the latest version on PlayStore

Clear Christmas App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Christmas app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Christmas.

Fix Christmas unable to contact server/ Christmas internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Christmas » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Christmas » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Christmas on android.

Solve Christmas black/white screens issue on Android:

Follow the Christmas android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Himel Shaha, developers of Christmas.