Contact Tingles Support

Tingles used to be incredible. I have been a paying user for a while now, and I have supported multiple creators in the past. I enjoyed the many features of the app including the repeat feature and audio-only feature, and I loved being able to interact with and message creators that I supported through the app as well as tip them on specific videos that I particularly liked. Now, it seems basically all of these features have been completely omitted since the most recent update; I can no longer access repeat and download/audio-only features, can no longer tip, interact with or support creators, and almost everyone I follow does not have their most recent videos uploaded to the app at all. To make matters worse, I can’t even see all of the artists I follow anymore, and instead I have to physically search their name each time I want to find them. The UI has become absolutely horrendous. I have no idea why these absolutely atrocious changes were made but you have taken a fantastic app and ruined the entire layout and features that made it my go-to place to enjoy ASMR. If this is an indication of what Tingles will be from now on then I really see no point to continue keeping it installed and paying for features I’m no longer able to access. What a shame.

The app has no ads, but now you have to pay to listen to anything. I used the app to listen to a few different artists, and you used to be able to listen to all of their audios for free, but now you have to pay to listen to all but roughly 2 of them. Before the update, I could deal with not being able to skip forward 30 seconds and such, as I could listen to the audios without paying and that was a compromise that I was fine with. But now you have to pay to do pretty much anything on this app. This app had allowed me to listen to the audios of some of my favorite artists without further burning out my screen on my old phone, but there’s not much use in turning off the screen to listen to audios when you have to pay to listen to basically all of them. I don’t typically write bad reviews and I’m sorry for the one star, but the app went from allowing people to listen to audios for free with the option to support the artist or do the premium thing, to giving them no choice but to pay for premium if they want to listen to their audios on the app. This may sound whiny and I know I sound like a broken record by now, and I apologize for that, but this really irked me.

This morning i had just woken up when I pressed the home button to look at my phone. I did not have glasses on so I could not read a message that was asking me to press touch ID for an in-app purchase and was alarmed when I squinted to see that a PURCHASE had just been approved. I scrambled to find the tingles app, which I had been using at night, so my phone had accidentally pressed subscribe and was waiting for me to approve the subscription with my fingerprint. However, I was completely unaware of what I had just purchased. I looked through the app and could not find any tab called purchases, leaving me in the dark of how much I had just spent. Then, I saw that I was now a supporter of some channel. There was no button to cancel it or even a description to tell me how much that cost and I had to look at a channel I hadn't supported to find out how much I had spent. I tried to write an email to them in the Feedback section of the app but even after composing a draft, the Send button was not working. If you've read this far you should know it is a great app, this was my only problem, so if I ever get those 5 dollars back I will update my rating.