Contact Virtual Assist Support

by Tadeh1337

This app is absolutely garbage. I waited in my car for over an hour to connect to an adjuster. The app says that it takes 30 seconds to connect to an adjuster but that’s a big lie. I had full internet access and a lot of battery life. This app was probably made by a couple of people in a garage and they quickly made Allstate believe that it works in order to get a quick couple million dollar contract. As soon as they got the contract they dropped any innovations done to the app. This “virtual assist” was probably the worst investment that Allstate has made in ever and will forever be their worst investment. On my behalf I want to apologize to people who have wasted their time using this app. WE WANT AN ADJUSTER THROUGH EMAIL, PHONE, or IN-PERSON. I don’t pay 400$/month to Allstate in order to get a terrible service.

by Rellyawsomenikname

Allstate used to be way better than this. They have stooped to an all new low forcing this app on its customers. I waited over 2 hours and never got connected to a representative... They don’t give you an option to schedule or do an in person inspection which saves them TONS of money, yet the savings isn’t passed on to the customer in any way. Only the inconvenience of customers having to wait hours and hours for NOTHING!!!! Whoever dreamed this one up should be fired from Allstate. It used to be a really good company but after this experience I will be switching to someone else. I’ve been with Allstate for at least 7 years.

by Bacrupo

This app is a nice idea for small supplements if there were representatives who could actually answer the phone. No way an entire claim should be handled through this app though. Horrible service. I sometimes wait a week to actually get someone on the phone & then many times during this past year of using it I finally get a person on the phone. Only to have the call dropped and that person not call me back. I wouldn’t be upset that the call dropped but I am yet to have a representative call me back after a phone call was dropped. Horrible service.