Contact Dogo Support

by Mockinbird555

My pup and I were ready to enjoy the app, but it didn’t happen. There are so many bugs that it makes it impossible to use it. ‘Close’ tabs don’t close anything, there are no ‘go back’ buttons/arrows within the app, exam video submission didn’t go through the first time, and it took forever to submit it from the 2nd attempt, also, I didn’t find any way to start a training session over again, and many more other issues (I only used it for like 10 mins). I’m a Software QA engineer, so identifying software issues is kinda my thing, but I’d prefer to keep it to the work projects rather than doing someone’s else job while trying to use an app with in-app purchases (and it’s $7.99 a month that I paid!). You guys really need to consider getting your app through a thorough QA, it screams for it! I think I’m gonna unsubscribe...

by Sv9903

This was a huge disappointment, we just got 2 puppies and was excited to get started with the program. First, reviews are older and describe previous versions because there’s nothing free. Ok… I agreed to do the 7 day free trial then pay $9.99/month if we felt it was worth it.

Except, I attempted to add my daughters as “pet parents” so we could all join in training. Clunky and no instructions make you think it should be easy… nope. First they have to download and sign up individually, then be added, except neither could after trying invite by both email and iMessage. Then, tried signing in on my iPad with my credentials. Kept getting an error message, turns out I (my mistake, and why you typically have to verify email) entered gnail instead of gmail. Tried changing, but kept receiving error message that user couldn’t be identified or had been deleted. What?? I spent more time in the chat with developers than I ever have and never actually got to use the app.

Then… there’s plenty of other highly rated apps out there so decided this was a bust, went to cancel the free 7 day free trial so I wasn’t charged - good thing, it was 3 days!!! NOT 7 as stated when I signed up.

STAY AWAY!

by Nara .C

We just got a 5 month old puppy and she is great and smart however I wanted help training her to do more than just sit so I turned to this app little did I know I would only be able to do 5 things with her training wise. It only let me do the clicker and name recall as well as the exam, don’t get me wrong the exam was nice we got feedback on how we could improve but as soon as we passed it we went on to name, sit, down and put on leash, still promising we got to do those and then she was ready for the exam little did I know that they wouldn’t even let me take it! The app said that I had to get the premium just so I could teach her more and help her improve with help and motivation. Over all I don’t think that this app would be the best for people trying to train their dogs fully and with a bunch of fun tricks but if you just want some basics go for it!