Contact Cafeland Support

by CoconBuster's Mom

I started playing this game around 3 weeks ago and I rate it 5 star from the beginning. It is a 3 star now because what you advertise in the game is just deceiving. It was easy to level up and easy to make coins and cash. The game is not demanding and it doesn’t take up a lot of time to play. A little hard to level with all the celebrities because there’s so many different food that they want and so many kinds in different categories. Hate the fact that I can’t sell anything in the fridge unless I put it on the plate or increase my capacity with coins instead of cash. I accumulate so much of my cash and even bought with real money the small package that was offered. My problem...I also love the party group and decided to use $50 cash to buy a new purple party sticker. You advertised 100% for a new party sticker for $50. I wanted to get a new one to open up a new party because I only have 1 one for each of the few ones that are not full. I bought one and it gave me a sticker for Fantastic Odyssey. I’ve host that party at least a good 10x or so, so that’s an old one. If I knew that I’ll be getting one of the old ones, I’ll save my cash for something else. Sounds petty because it’s just a game, right, but $50 cash is a lot when you’re saving up. I’m a little discouraged to continue but I really like your game so I’ll give it another try, but please don’t advertise stuff if you’re not going to stick to it .

by Harlene Quinnzel

The game used to be fun in like 2017. And I wasn’t even in the hundreds levels then. It was easier to accumulate cash to spend on items, get drops to make sauces, use cash to boost the premium items, and figure out celebrity favorites to get good items. Now that’s all much harder to do in order to get irl cash out of players. Fair but I refuse to go for it when the other downsides aren’t worth my money.

The updates have been locking stoves and counters previously earned and put out, upping the cash prices for the most common things, putting a cash button behind caps without an “are you sure?” Stop-gap to prevent overspending, and unbalancing the possibility to complete some tournament tasks without spending cash.

I’m over level 100 now so it’s supposed to be harder. This isn’t just harder. It’s getting to be a scam. It makes the game much less enjoyable to suddenly have assets I earned and/or always had suddenly vanish and I have no real way to prove it was there. For all I know I’m missing unlocked dishes, prize items, and vouchers as others have stated. Why would I risk spending my money to buy what I earned but developers took via a glitch? Also PLEASE FIX THE NOTIFICATIONS!! I do not need 1 notification per dish, that’s excessive and I have to turn it off because it’s like spam.

by Shadiei

When I first started playing this game it was quite enjoyable but with the most recent update it has turned into a absolute nightmare. Catering challenges need 1000 boxes for the big reward...that would mean each player in the neighborhood if at max players would need at least 33 boxes +, you can only fill 3-5 boxes per truck every 12 hours, so to even to be able to do your part you would need to spend at least 10-20 USD on Cafebucks to quick send your trucks to be able to even come close to a half way obtainable goal, not only that what used to cost 1 cafebuck to cancel a task it now costs 500 cafecash. Again that would be roughly 10 USD per task that you cancelled. I ended up leaving my neighborhood because I just felt defeated that I am not able to drop $20-50 dollars per tournament to be able to do my part and it was such a competitive neighborhood always felt like I was a failure. I get the business tactic of wanting/needing to make money but this just feels like taking advantage of the situation to make some fast cash. I will keep the game downloaded and will check for future updates to see if things have changed but for now I will try a different cafe game and see how that one fairs to this.