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About: Create your Sims, give them unique personalities, and customize their world with
more detail than ever before on mobile. Experience your Sims’ lives as they
choose careers, party with friends, and fall in love.



TSM Game Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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Verified email ✔✔

E-Mail: help@eamobile.com

Website: 🌍 Visit The Sims Website

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Developer: ELECTRONIC ARTS




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6 Most reported problems 😔💔

4.6 out of 5
Natonya Strickland Watson
2023-05-24

I have played this game for a while and every time it updates I lose game progress and money it updated yesterday and I was on level 21 about to go to 22 and when it updated I was back on level 20 and I lost a lot of money in progress

Jordan
2023-03-12

My app keeps saying network connection not found or what ever and I’ve checked for iso updates, app updates, deleted apps even though I have more then half the space in my IPad free. What do I do? If it’s to be fixed I hope I get compensation in the app for missing out on events I’m going through.

Lani Jay
2022-06-02

I've been playing Sims Mobile for years & have spent money in the game but I'm not satisfied. If I would rate this game I would give it at 3/10. It used to be fun back in the day but now its trash. Please fix sims mobile. The game really has a lot of potential to be fun but its too expensive and highly time consuming. I'm currently on Level 54 and it looks as if the highest level stops at 60. Why not go to 100? A update is highly recommended. The prices of furniture are way too high. The toddlers should have more interactions. Why can't they eat or take baths or interact with other sims like the adults? Clothing items for the todds are expensive too. Hell, even the clothing items and hairdo's for the adult sims. The game gets boring because we are doing the same daily tasks or interactions. Why not add more jobs? Like a teacher, or auto&body worker (because the update now has cars) or a gardner/farmer? Just some tips. Also, I noticed that the sims I have a relationship with just disappear out of the sim tab? They'd be in relationship level 5-10 and if I leave the game or make a sim passive and go to another sim in my generation, once I go back to the sim I was playing with originally, their relationship status with a sim vanishes. Very odd. Please fix this. Why can't I direct message the people on my friends list? We only chat in parties and its annoying because other players barely respond. I guess because of different time zones. I see the same sims walking around aimlessly and that's pretty annoying too, sometimes they just walk right into my house and just sit on the couch or talk to one of my sims and walk out? What's up with that? The sim slots only limits to four and when you make a sim passive you have to buy cupcakes just to get their energy back up if you want to play with that sim again. Please add more interactions and direct messages to friends. Everything shouldn't be so expensive in the game. Why does it cost so much just to add another floor plan? The stairs should be included why is it separate? There should be a direct number to where consumers can contact customer service. Not just through email. A lot of companies are being sued so please don't be next because it seems as if all our money is being taxed and your not even updating the game like your consumers wish. Why when I spend money for a pack they take extra tax/money. If it costs $6.99 to get a furniture pack why is my card being charged almost $8 dollars? FIX SIMS MOBILE. FIX SIMS MOBILE. FIX SIMS MOBILE.

Ok, but pretty slow gameplay

2022-05-19

by #Hedgehog1000000

This game is ok, and in some places, an improvement from other sims mobile games, because it has more options when it comes to character creation, and it gives you more ways to develop your sims’ hobbies, relationships, and jobs. At the same time, though, there are a lot of glaring issues. For one, the game only gives each of your sims a set amount of energy, which runs out from telling your sim to do things. Besides using a bed or shower for a few more energy points, it quickly can get used up. Once it runs low, you can either purchase a cupcake to refuel them, or wait until it fills back up again. This means a lot of waiting in between gameplay, and it can get a little tedious. With most events and jobs too, these can take over an hour to complete without paying for it with in game or real currency. There are not as much things to do with house design, since the plots are already small even if you buy all the land. Also, I don’t know if this issue was only with my device, or if it’s been fixed by now, but when I played the game, it would often lag or just immediately exit out of the app. This bug combined with the constant waiting and limited house design made me bored quickly, and I dropped the game after a month. If you enjoy less hands-on games, you might still enjoy this. Overall, the game is fun for a while, but needs some more additions to fully make it worth playing again.

Good but ...

2022-05-26

by Bjkid24

I like this game a lot I like how you can go to work and do hobbies and relationship events to earn simoleons but I wish it was just a little more like the Sims 4 on the computer and about that 1/ I wish you could have kids a little bit easier because on the Sims 4 you just ask the other Sim if they want to woohoo and if it works then your pregnant but on this if you want to have a kid you you have to do a whole twenty part quest and it’s just annoying 2/ This one I was upset about since the first time I started buying furniture in the Sims 4 you can sell your old furniture for more simoleons and buy new furniture but in this all you can do is put it in storage which is annoying when I could just sell it to get better stuff 3/ I also wish you could see your Sims feelings and needs and make it more of a take care of your matriarchs needs game instead of it just being a do events and get simoleons game 4/ last but not least I wish l could move houses and walk down the street to see my neighbors but instead the only time you get to see your neighbors is when you go to a party and after you can only view the house but your sim can’t also I wish you could just go to the venues and not have to pay a bunch of llamazoom tickets and simoleons to unlock them and maybe add a park for your kids to play at instead of just letting them go nine places. Sorry that this is so long but I just wish it was more like the Sims 4.

It’s okay

2022-06-02

by Hellogoodmorning2344677

Other than the horrible graphics and wait time it’s actually a pretty fun game. I downloaded it a couple years back but it was very boring at first. I see that they made some changes?? I wish the graphics were as good as they look on the ads. We should be able to customize our sims more and have more than 3 hairstyles and a few outfits to choose from. We should be able to choose the makeup and facial features like you can on “Sim’s mobile”. Some of the objects you have to buy are so expensive for no reason because they don’t even cost that much in real life. I don’t think there should be wait times like 22 hours because if you’re like me then you’ll forget about the game until days later which is why i deleted it the first time. I stopped having interest in the game when i had to wait DAYS just to get something done. Nobody wants to spend their own money to purchase “Life Points” just to speed up time. The pc version had a fast-forward and pause button. I get that all of the games have evolved and you have to spend money now but i think the wait time is just a very ridiculous. I know that spending that much time on your phone isn’t healthy which is why i can only spend maybe an hour but you can’t get anything done in that time because you have to wait HOURS and it’s just very annoying. I love the concept of the game. I just wish some adjustments were made and the game would be so much better!! Ugh.


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