Contact Klondike Adventures Support

by Heidi_a_h

There’s been a massive attempt by the developers to make this game as annoying as possible so the users have no choice but spending real money. The only purpose of this game is to make the developers rich rather than helping the players enjoy the game. They have done a pretty good job with the graphics and the storyline but you need energy to do everything in order to make progress in the game. They have made it so hard to gain things that help you, such as energy items, because you need to gather so much in order to do so little. I’ve never been so frustrated playing a game that this one has made me. I barely enjoy the game and I am deleting it.

I did spend money to see how that helps, guess what, I got to do some things and the emeralds I purchased ran out because you need way too many to gain so little energy. So I don’t recommend this game at all unless you have the patience of a saint. I’m known as a patient person but I am constantly annoyed playing this game.

I see the developers feel like they have to respond to negative reviews rather than making helpful changes in the game. DO NOT write me a response, and if you do, you will just help me prove my point even further. I should also mention that their advertising is false and there’s no mention of what a pain it is to gain energy and you loose all of it by removing two object out of your path. Terrible game.

by HannahBollCrap

This game is fun, but you slowly need more and more energy to complete tasks. This is fine and makes sense as you level up. I enjoy games like this.

But it gets to the point where you can’t do anything without purchasing energy or gems to use for energy or dynamite. I didn’t mind this until a point. That point would be during a special event, I reached a certain point to earn rewards. I clicked the claim button and the game glitched, again, and I didn’t receive anything when it reloaded. This was an issue I was ignoring due to my enjoyment, but I was tired of not being able to receive and use the rewards to get farther along in the game. So I sent a message to support and they stated that the game log shows the rewards were “loaded into [my] account”. That’s great, but that does not mean I actually received them. I politely explained my frustration and said that I didn’t receive anything. The response I got was a screenshot and essentially “look, the log says right here you got them”.

I am truly disappointed with how this was handled, especially as someone who didn’t mind spending money every so often to further enjoy a game. I don’t do that for every game I play, only the ones I enjoy playing throughout the day. I will be cancelling my monthly subscription for bonuses/faster energy regeneration/etc. and I will be deleting the app after posting this.

by LuluSD

I played this game and really began to love it but it is designed to cause extreme frustration unless you spend money on Gems. I play lotta games and most of them are designed to get you to buy energy to move the game along but the games are still reasonably playable not this one. This one is the most extremely blatantly designed to make you spend money on gems, which get used up pretty fast and you’re back at needing more gems. It is either buy gems or play the game at a snail’s pace. It takes all the fun out of the game. The energy that you can earn naturally is much less than you need to clear a tiny section of very large area. I really regret the money I spent on this. Since It was like extortion. Want to move the game along? Then you better buy more gems. So as much as I loved the game… I could not afford to play it anymore.

The developers response indicates that I am not using my time wisely but I did all the things that they suggested. It’s amazing how many reviews mention exactly the same thing about the expense but It is ignored. As so many other reviewer‘s have said, I have no problem supporting a game by making purchases but within reason. It makes me wonder how many of the five star reviews are really valid. This game will never have really loyal customers, unless money is no object for them. I guess they prefer quantity over quality. Game loyalty must mean nothing.