Santé.fr app not working? crashes or has problems?

Santé.fr Status

Last Updated on 2021-07-30 by ASIP Santé

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Common Santé.fr Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Santé.fr app on iOS and Android devices. Solve all Santé.fr app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Santé.fr iPhone Issues and Solutions

Santé.fr iOS app crashes, not working, errors
Santé.fr iOS app network issues
Santé.fr on iOS has black/white screen

Santé.fr Android App Issues and Solutions

Santé.fr has errors/crashing/not working
Santé.fr server network connectivity issues
Santé.fr has black screen

Santé.fr iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Santé.fr app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Santé.fr app crashes or not working on Iphone (iOS):

Close and restart the Santé.fr app on iPhone
Update Santé.fr app to the Latest Version for iOS
Uninstall and reinstall Santé.fr iPhone app
Update your iPhone to the latest iOS version

Fix Santé.fr on iPhone unable to connect to server/internet connection issues::

To resolve Santé.fr network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Santé.fr black/white screen (blank screen) on iPhone:

Follow the Santé.fr iOS app troubleshooting guide Here →

Santé.fr Android App Issues and Solutions

Fix Santé.fr not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Santé.fr app issues:

Force Stop the Santé.fr App
1. On android, goto "Settings" » click Santé.fr app. » click "Force Stop".

Update Santé.fr to the latest version on PlayStore

Clear Santé.fr App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Santé.fr app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Santé.fr.

Fix Santé.fr unable to contact server/ Santé.fr internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Santé.fr » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Santé.fr » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Santé.fr on android.

Solve Santé.fr black/white screens issue on Android:

Follow the Santé.fr android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ASIP Santé, developers of Santé.fr.

Verified email ✔✔

E-Mail: marc.girardon@mmc.com

Website: 🌍 Visit Mercer ma santé Website

Privacy Policy: https://mercermasante.fr/privacy-policy

Developer: Mercer (US) Inc

About this app

Dans le cadre de la crise sanitaire actuelle, Santé. fr vous propose une carte des lieux de dépistage COVID, permanents ou temporaires, pour personnes prioritaires ou ouverts à tous. Fiables et à jour, les informations proposées par Santé. fr sont issues de sources de référence sélectionnées par le Service public d’information en santé. L’offre de santé est géolocalisée afin de vous permettre de trouver rapidement, le professionnel, l’établissement ou le service le plus proche de vous. Santé. fr est le site du Service public d’information en santé. Recevez les messages d’information et les alertes sanitaires en cours dans votre région !