Contact FINAL FANTASY BRAVE EXVIUS Support

I have been playing this game for two years. Though the game is inherently good, the company running it has been slowly eroding the confidence I, and others, have in this game. Of course the main premise of this game is gacha. A new system implemented about a month ago requires two copies of the same rare unit to evolve it to its strongest level (7*). In order to offset for the much lower likelihood of pulling two units, the Japanese origin of this game implemented a “unit of choice” summon. This allowed all 5 star base (e.g. rare) units to be pulled after collecting 10 tickets. In the Japanese version of this game, you can get two per mog event (monthly event). Global a first version of this only allows 1 ticket to be summoned. This essentially makes a unit of choice unit obtainable every YEAR rather than half a year. And then the truncated the pool from ALL 5 star units to only the select few that can be upgraded to 7 star. What if the player wants a specific unit for nostalgia, team composition, or their trust mastery? That coupled with very stingy daily log in rewards, poor communication, and various bugs (some even known from the first content roll out in the Japanese version) are causing me to write this review. I’ve been playing daily for about two years, unless things drastically change for the better my time with this game will end. Strongly consider before downloading and investing in this game.

I don't know what they did to this game in its latest update (it looks as if the new onboarding UI broke everything), but all the scrolling options on the home screen other than World (which crashes the game when you tap it) are titled ??? instead of Craft/Esper/Vortex/Colosseum, and are disabled. Practically all you can do now is buy and spend the game's premium currency. Quests also send you straight back to the home screen. Even deleting the app and reinstalling it on my iPhone, then logging back in to my Facebook account, won't fix it. After two absurd Ariana Grande events which have absolutely nothing whatsoever to do with Final Fantasy, a 1% 5* base drop rate that doesn't even guarantee getting characters that are any good (many of the best are 4* base) and literally getting the same crappy character during each daily free pull seven days in a row, finding out they can't secure their admin tools, and watching people create brand new accounts and easily pull better characters than accounts that have been around since day one, it really feels as if I should just delete the app again and leave it that way. If you want an RPG with Final Fantasy characters in it, play Record Keeper instead. Even if they resolve all the interface problems, Brave Exvius can't be fixed.

I’ve been playing this game for a while now it’s really fun up to a point where you hit the pay to win wall the odds of getting anything good in this game are so low you have a better chance of winning the lottery that’s not even the only thing bad about this money hole of a game when something goes wrong in your game you have to deal with the terrible customer service and automated messages that don’t do anything for you or help you at all sometimes you have to wait days for any type of response their fb or online service isn’t any better either they only respond to people who pay hundreds of dollars every week and act like they care about their players when they throw free stuff at you to not be mad about their mess ups and 8 hour long maintenance every single week on a mobile game this game is not worth spending money on especially when’s there is only a 1% chance to get anything remotely useable to play the game not recommended what so ever and I have been playing FF games for over 12 years now this game disgraces the FF name and honestly should be removed from the App Store completely they should deff have a warning before playing the game about gambling and put a hotline number for gambling addiction I’ll change my rating and review once this game gets its crap together thanks.