Contact Polarr Pro Photo Editor Support

by Germy1n1

A couple months ago Polarr created its latest update and ever since glitches up like crazy. Random photos in a sequence of shots will not work and there is nothing I have been able to discover that causes it. Sometimes it is literally the same photo in all settings taken at the same shot just simply in sequence and photo P…..132 will work and the next photo P…..133 won’t work. I have also tested this across multiple platforms and cameras to see if simply one of my things was messed up. I tested the editing program on a 2013 MacBook Pro and my 2017 iMac and both systems have this problem. I tested this across three seperate cameras which are ALL listed as having RAW conversion support on Polarr’s website, but just in case I even converted these files to JPEG previously and then tested and the problem still occured. I tested this on a GH3, GX8, and G9.

Possibly the worst part of this all is how Polarr has refused to listen and try to work with me to fix the problem. When I contacted them over email at first because of these issues they simply blew it off and refused to work on the issues with me. Very sad considering I paid for their pro edition already in full. Very poor customer service combined with a faulty program has drawn me away from Polarr and I just wanted to give a heads up to any serious photo editors that this program is a waste of your time now unfortunately.

by Victoria84838373

I really wanted to love this app. The design is beautiful, but unfortunately, the app itself is horrible! First of all, the keyboard shortcuts are either non-existant or unintuitive. Moving between photos should be arrow keys, not the letters J and K. Command R should rotate the photo – not UNDO all the changes I just made to the photo.
The straw that broke the camels back for me was the fact that the app was not saving the edits on photos I was making!! So frustrating to go through a batch of photos and then export them only to realize 1 or 2 did not export with the changes I made. I go back into the app and sure enough, the photos are missing the edits I know I made! They even had the blue triangle to signify that they had been edited.
Poor performance overall. Rotating phtos results in a blurry section of the image for a lot longer than normal, so you can't see the potential result of your freeform rotate while adjusting the photo.
Uninstalling this disappointing app!

by PhotoTX81

I used Photoshop and Lightroom for a number of year. I needed to edit some photos, but didn't want to have to pay for a subscription and found Polarr. It's a solid basic photo editing app, with good controls and easy-enough user interface.
However, I did notice a few issues. If I tried to edit a number of images in sequence with the copy/paste edits buttons, it would appear to revert the previous image back to original if I went back to it, so I would just edit and save as I went. Which brings me to my next issue- after a while, it gets insistent on me leaving a review. Every time I save an image, it would ask if I'm enjoying the app until I answered. Then it it would ask me to leave a review every time I saved.