Contact Wild West Support

by Happy123$$$

Update - would change to 0 stars if I could. Newspaper and market removed today. Not worth playing the way it is now. Developers obviously don’t actually play the game.
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Like the game, the absolute best feature is the newspaper and market. Saw the developers plan to REMOVE the BEST feature with the next update which will RUIN the game. Seems like this is turning into a copy of township except it has a lot more bugs and glitches. I can tolerate the glitches like being kicked out of the game several times a day but removing the newspaper and market will ruin the game. There will be no way possible to fill trains, ships, orders or get items for mini games like the cooking one with the OUTRAGEOUS quantities required in a timely manner. Barn size is too small, Facebook glitches so hard to get help from fb friends. Release dates are not announced so use caution going forward spending money for the westbucks or buying the gold pass. I am very disappointed developers are removing the best feature that makes this game stand out from other farming/racing games. Guess I’m returning back to candy crush township once the current gold pass expires for my next gold pass purchase. I did have a lot of fun using the newspaper and market. I loved stocking my market to help my team and friends. I am really disappointed to see the best feature of the game being removed. I had fun playing for a while.

by Find The Peeper

I have been playing Wild West for several years. Recently they have decided to make a great game into Township Jr. and things I have paid real money for are now worthless. I have repeatedly reported my concerns to the ‘help line’ which I would not call helpful. I get pretty much similar answers each time. ‘Thanks for your feedback’. ‘ I’ll give your idea to the developers’. ‘This was helpful feedback’. Never do the messages match what I am complaining about. This week the game no longer pays the west bucks you win. The game has stolen more than 120 west bucks I have won now. I have been counting. And the response I got was ‘I will share your feedback with out developers’. This is NOT adequate. I have not quit basically because I have friends in the game I have played with several years but I’m getting close to doing so. I will be making a complaint to the better business bureau. I am posting this review. I will do all I can until my complaints are upscale to management as I have repeatedly asked and things are made right. I don’t appreciate having a game company steal from me and that is what is happening here. By the way. Don’t tell me to uninstall and reinstall. Or any of your little pat answers you standardly offer. I have tried them all!!

by Bkvt9

a couple weeks ago, there was an update and I lost my game. I contacted customer service, and provided all the information they asked for. They said were unable to restore my game. I asked if they could at least restore my purchases if I have to start over. They asked for more information regarding the transactions. I looked up the info and provided it. They came back and said something about transferring game to a new device. I told them that was never an issue, please restore my game or at least the purchases. They said they cannot find my game. I said, fine, please restore my purchases. They said the previous transaction ids, which they requested, don’t work on iOS, though clearly from the start we were in touch and discussing an iOS.

It’s been around two weeks, they were not able to restore my game, and it sounds like they are refusing to restore purchases.

The game is well designed and a good one, but this developer only cares about taking your money, not protecting your game or your gaming experience. They do not care about their customers. So if you are looking for a farming game, my recommendation is to look for another, more trustworthy one.