Contact War and Order Support

Where to start... absolutely terrible company with even worse customer support. Firstly you’d be lucky to get a response and then if you do they will do ABSOLUTELY NOTHING to rectify any problem you may have. Case in point: a very mentally unhealthy person has been harassing my son for weeks, extremely explicit messages have been sent to him, name calling, threats of violence etc. after we blocked the deranged human he and his alliance continuously began attacking my sons castle destroying everything he has worked for and completely ruined his experience. He can’t even play the game anymore. People like that ruin the game and shouldn’t be allowed to play, plain and simple. But “ camel games” did absolutely nothing. Nothing for threats of violence on a child, nothing for complete abuse of the game that ruins user’s experience. And when you think about it, companies that operate like that don’t deserve anyone’s business. We will most likely be taking legal action as we feel this situation from both the mentally ill person and the enabling company have crossed the line. We will also share this with Apple, the App Store, app journalists and people who report on similar situations in a hope to bring more attention to situations like this in an effort to hold these people and these companies accountable.

I am quitting War and Order after three years of playing. I think the game is ruined by how much azurite you need to advance, the pony events, and the zodiac event. Once you reach castle level 30, any and all upgrades cost azurite. Without purchasing azurite, it will take months or years to reach higher levels within the game. To have any success at all, you must spend or you will be killed in this game. A person that has a castle without a shield or purchasing a shield will lose everything they have worked for in a few minutes. I remember the initial joining of war and order, before they kept adding all these events that required money to spend, and the game was better for it. Adding castle levels 36-40 ruined the game. Also, war and order is global game and within your realm you can meet people from all over the world. Unfortunately, I still found a lack of diversity in this game, a lot of racism, and no response when dealing with racism from the developers. It’s against WAO policy to attack others based on race but nothing is done to uphold that policy. I really did enjoy the game in the beginning and the only reason I stayed was because of how much time I dedicated to my castle but now I can walk away without a second thought.

The game is fun to play, if your a pay to win kind of person for average players just looking to kill some time this is not the game for you. People spend big money to build big castles and then they spend their time attacking small castles so they get better stats. So if you don’t pay you lose. Also the notifications for attacks and scouts do not work most of the time I was attacked over 100 times and not one notification and when brought up with tech support they do nothing to fix the issue as this has happened to me twice and they will not return troops or resources that you have paid for so they basically rob you to get you to spend more. They seem to favor big alliances in this way. When they make a suggestion we get an update but as I am in a small alliance with not many spenders they don’t seem to care. Whenever I have an issue with something in the game and report it they don’t care and brush it off as my fault that it happened and their game is perfect but then maybe a week later we will have an update with a fix to my issue I had with no compensation for me and if you ask them about it your ignored. I wouldn’t suggest this game to anyone or any of Camels game period this company is run by crooks