Tech Coach Reviews

My parents was having issues with their tablet being able to print on their wireless printer. My parents are 80 and they use it for basic things only. No google play store acct etc.

Contacted a Tech Coach by name of Cyandria. At first she was okay, went through steps which I had done before opening a chat session. I started at 3:50pm with her, she asked if I had HP Smart Print and the plug in, I told her no. Let her know the LG tablet printed fine for last 2 years and just recently had an issue. She had me power printer off and back on when that did not work. She said just download the 2 apps please. I did not take it well but gave her benefit as it was a chat room. So once I installed tried it again still no print. She than ask for me to give her a moment I said ok. This was at 4:35PM, and I never heard back. I sent her several messages as I figured out why it did not print and corrected it. To where printer and tablet was printing again. Since I never had a HO plug in or the other app there was 2 steps I missed and she never told me how to complete the install. I message her several times asking if she could as there never a reply back. I had given up, left my parents came home and chat session was still open at 7:05 still I messages so I sent her another message ending the call and letting her know she provided me with bad service. I have sent an email. If I could rate with a negative that what it would be.

The tech coach model is to make clients wait crazy amounts of time for service that can be very poor.
Lots of disconnects makes you start over from scratch. If problem doesn’t get solved you wait longer for next level tech and if your problem still doesn’t get resolved and you call back, you start back at level 1. They absolutely will not consider what has happened with previous techs and you get in a no-win cycle. I got bad advise from a level 2 tech which at off tons of problems and left me with a phone and Apple Watch that didn’t work when all I originally needed was to turn off silencing unknown calls. I literally was trying to get the issue fixed from 10 am on a Saturday and it was still not resolved at 8 pm, 13 tech calls, 5 disconnects and 5 phone and watch resets later. They must threaten their techs significantly if they pass the issue up to a higher level without going through tons of steps, EVEN IF IT HAS BEEN DONE 10+ TIMES BEFORE. I have been a Verizon customer since before it was Verizon, but this has ended our relationship.

Casey, the Tech Coach:
Thank you for the info on the face app. My only problem is that I never asked or uploaded TechCoach. Fortunately(?) At 70, I already know what I’ll look like!! Lol ! I hope I am not being hacked into again. A Jamie Kemple (plus many
Aliases for himself & the rest of his crew - 15 pages +) has done this before. We had to change all banking, phone numbers, contacts, etc. I don’t know what needs to be done. I have turned it into Fed Trades Fraud Commision, but have never heard back from them. He is a member of facebook - lives in Middleford, NJ & has many different addresses. I am at a loss.
Maybe if you could call me as I have 2 more things I think you could help me with. 1) somehow I ended up with 4-5 Facebook accounts. The only one that should be there is the Susan Wenberg Theising account. Don’t know how to combine them to one. On Jan. 1, 2019 I asked everyone to only use that account -
Of course that did’t happen! Can you help with that? 2) I have never had a picture in my acct. I would like to put one there, but never can get it there, on this, too, can you help please??
Thank you for any help you can give me.

3 weeks my phone messed up. I’ve talk to tech-support at least five times. Day I was talking on the phone with somebody but her shift was ending so she sent me an appointment for 830 to talk not text to somebody to help with the issues with the phone. I get the text I click the link I answer the questions and wait for somebody to come online 20 minutes later nobody’s online with me I’m still waiting. I get another message in messenger stating they’re going to cancel my ticket because I’m not responding while I’m sitting on the site waiting for them. I text them on messenger again tell them that just same thing so I get a response they don’t understand what I’m saying and canceled. I click back on the link get back over to tech-support only to have the same thing happen all over again. Nobody’s answering the line. Every time I tried talking to them they were right there within seconds. But tonight everybody must be goofing off because nobody’s answering the line.

The concept is great. This works well for simple tech questions and the articles provide useful insight. I’ve run into issues where the problems become more complex. The knowledge varies from person to person and most tend to pass you around. Repeating your issue gets old and wastes time. The largest issue is knowing this is U.S. based and receiving alerts in the middle of the night. Might one suggest flipping that schedule 12 hours. Rather than 3am, 3pm might target a larger audience. It’s a nuisance and hinders my entire phone experience knowing that I’ve been woken up to an alert about an article for a new security tip. User friendly courteousness: please consider pushing alerts when users are likely to read them. This has a lot of potential to deliver something unique and of great quality, enhancing how we interact with our devices. I hope it grows in the right direction.

I have no idea and I lost 2 over one problem. After the first 45 min call I admit I had to leave for a meeting; I do work for a living. We agreed to continue the following day at 3:.
The next day I received a website link at 3:. I asked the new Tech Rep how do I get back to my first Rep. Problem is the other tech rep knew where we were in testing. Hold on it gets worse. Second Tech Rep seems to honestly care so we proceed. Repeating much of what we did the day prior. The Second Tech Rep (a she) has my phone number and my Fiancé’s. We are in the middle of testing and she is just gone.
Verizon used to be the only and best company but I’m starting to wonder if Spectrum wouldn’t do as well at 1/2 the cost,
Verizon your losing your edge in the cellphone world. Plus my phone still has the same problems that I started with, if you wish to keep my business you better do something fast.

I’ve only used TechCoach once so far and I’m pretty impressed. I did a Live Chat with a Tech Coach, and they were very professional, informative and extremely knowledgeable. There was literally no wait time, at all, once I was patched through to someone. The unfortunate part, is that they weren’t able to resolve my issue because it didn’t have anything to do with them. They did, however, get the information I needed to get it resolved through another source. I feel the Tech Coach went above and beyond in gathering the information I needed. They sent me phone numbers and a link I needed without me asking. Excellent customer service!!! 5 very big stars from me!!!

Thank you,
Shelli V.

I have been trying to understand what to do about my jet pack for 6 weeks. Drove all. Over heck , bought a 30 dollar battery etc. nothing really helped.?i am older and all the mechanized voices on phone are very frustrating. This tech coach today stayed in with me with the people he connected me with and I finally bought a new one and should be able to pick up today. Excellent assistance from both Edgar and the gentleman he connected me with who said his name was Andy: he too stayed on the phone with me until fraud had checked my purchase and approved. One of the very best solutions and experiences I have had with
Verizon. Thank you!

You guys are great! Apple on the other hand could use inspiration from your QC! They sell a product thEy know is less than perfect and don’t seem to care! You all areal aye there to help me! It took me two hours to get them to give me the new phone you said I needed! And I had to drive to their store 40 miles away and wait for an hour for an appointment to then wait for another hour if diagnostics by a very nice tech just to be told I had to have a replacement phone ( the second in less than 6 months) that your tech said I needed but had to go to the Apple store to verify I needed! lol. With their track record there should be an Apple Store in every town in America!!!!

I just spoke with Marcus after receiving a scam call. I will NEVER be able to tell him what he has meant to me! We are awaiting Hurricane Dorian in N.C. We lost everything we owned in Hurricane Matthew, rebuilt, only to be in the new home 5 weeks, then evacuated due to Hurricane Florence. To be awaiting, possibly the same, and receive that scam call, almost pushed me over the edge. God connected me to Marcus!! He understood, had a wonderful testimony of his experience in Katrina, he really understood!! I cried even more, I needed the ability to do that. He gave that to me. I know, whatever happens, there are wonderful people such as Marcus who are our angels on earth! God bless you, Marcus!! Hurray Verizon for having Marcus on your team!!!

As we age....coming up to being 72 yrs old tomorrow and even though I am familiar & use iPhone, MacBook Air & sometimes an iPad, the aging process makes things slow to remember. I have been lucky to work through issues but having someone more qualified to instruct how to do some things on a devise, is a real big deal & very much appreciated as it becomes less stressful trying to do some needed things on my iPhone 7 or my MacBook Air & having information that could end up taking hours going through “how to do this or that on your iPhone, Laptop or other devices in a possible out of date manual.

On several occasions, and some very late nights, I’ve had problems with the three iPhones in my house. No doubt, the best advise that I got from Tech Coach was to keep my backups fresh. But they were able to help me with surprisingly complex problems that included data that was stored “somewhere” in memory and we had to try multiple fixes to pin it down and modify it. They are experts in tuning your settings and explaining what each setting does as well. I’m very glad they are there. It adds value to my iPhones and saves me from growing old prematurely.

There is a really helpful App that, if I’m not mistaken, just popped up on my iPhone 8+ screen when l first got it. I have used TechCoach for quite a few things over the years and have been very grateful that it’s there. I get answers to my questions in very easy to follow instructions. It knows the phone that it is attached to evidently and can give me very specific advice. Hopefully you already have this on your Apple iPhone. Don’t hesitate to check it out. Give it a try the next time you need to dive into the unknown on your iPhone!

I would give TechCoach zero stars if I could!! Been trying to get my I pad replaced for THRE WEEKS NOW! I’ve talked to many techs 1 Manger and they all promise the same thing, “ oh I’m sorry, we will get that taken care of”. Never did, just got an empty box after the MANAGER assured me I will be receiving the I pad first then had to send in the defective one! No one communicates with anyone down there or never reviewing the notes from previous calls until you TELL them too! Horrible horrible horrible service!! I would talk to one person just to have to wait a week for a package that would never come! Then my last call they tried to blame the USPS !!!! For THEIR MISTAKE !!!! This never never happens when I connect through my phone prescriber. Definitely will be deleting TechCoach!!! A waste of time when you have to repeat yourself time after time again!

My carrier, Verizon, wants me to use TechCoach rather than call customer service. Mind you I don’t call very often. Got my new cell and restored for my PC backup with assistance from phone customer service. Had issue with Gmail app and decided to try Tech Coach. The suggestion / fix worked, but one of the steps was to shut cell down. When powered back up couldn’t communicate with my ‘coach’ via the Tech Coach app. I tried to let him, Kris, know it worked and unable to message. He woke me the next morning with a request on if successfully resolved - couldn’t reply!!! He must have sent a “yes / no” message to which I was able to check the YES box. Saw he signed out. I still can NOT USE TechCoach . I text in the message box but have NO ‘send’ arrow just a ‘search’ magnifying glass!!

Would rate as ZERO if that was available!

TechCoach was made for “the older generation”. I am not tech savvy or use to all these new phones that seem to come and go as quickly as some new update rolls through. Normally it takes me a year to figure out most of the things my new iPhone does and then something new rolls out again!! Thank you so much for TechCoach! Tech Coach makes this phone user friendly and helps me to keep up with all the new updates and what they mean for me. I feel so much better knowing this feature is around, especially for us older generation when there were no such thing as a cell phone, ATM or debit cards... LOL 🌈

I have a problem with Facebook Messenger. I spoke with George and he was very patient and understanding and guided me through steps I needed to take. His instructions were clear. My problem could not be solved because he explained to me that Facebook is currently working on this issue. I felt very confident that George would be there. He would respond immediately to assure me he was there to help. I had never used Tech Coach before, but my experience was a very pleasant one. Please keep up the great work. You have the best chat service and patient staff I have ever used.

First, I’m on new medication and it’s making me so tired. Second, I’m tired, yes, an excuse, but in the tech’s favor. All of a sudden my screen was dark. My normal self would have gone to setting to make the screen brighter. However, God was kind and sent me Cody(I so hope I’ve got your name right!) Anyway, Cody had the “patience of Job.” Customer Service is the most important attribute a company can have followed closely by monthly charges, for those of us who are retired and no increase in cost of living raises in 33 years.
I’m digressing. Cody was an excellent customer rep and I’m grateful that I got him today!!
Cody was amazing and

I started by chatting with Jonathan, I followed all the steps he said to get my iPhone “fix “, nothing worked, but he said it was necessary to do all that process for the warranty, I ended up erasing all my data just like he said, 2 hours after and no solution.
Then I called Tech Coach and a lady took the call, I was explaining to her what I have been through for the last 2 hours trying to fix my phone but obviously she didn’t care, she didn’t even told me her name and without saying anything else she just transferred my call to an Spanish speaking person (I felt discriminated by her) with Eric, he was a really nice and the only professional guy that helped in matter of minutes!
This Tech Coach needs to only have quality technicians .
Wow! What a way to waste 2 hrs for such a small issue!!

I have earned the name “ Lucy Ricardo “ 😂😂💕 If it can happen? Ive done it!! I’ve dropped my phone in the pool... hot tub ..dumped a adult drinks on it & yes I hate to admit done the dirty deed of reaching eeeeekkkk😩😩😩😩... reached into a public toilet 🚽 to grab it!!!! As ashamed to admit I did!!! W/ insurance for years I still get raked over the coals & have to pay up front before getting sent a new one... I had no idea to remove my sims card .... So I’ve cracked a few screens holding it in my teeth & I’m very careful & hand it off if going in a porta- pot ... but now I’ve learned “Lucy “ to pull out the sims card!!! 🦋💋❤️😂😂🙄duh ... Thank you 🙏🏼 so much !!! Sincerely Angelina P. “Lucy Ricardo “

I had tried for several days to set up email on my new iPhone & iPad and just couldn’t figure it out. In less than 10 min Kris helped me get it running on both devices. A while after I thought we were done, Kris reached out just to make sure things were running properly on both devices. That was beyond what I expected. This was my 1st time using TechCoach - the next time I have a problem, I will go straight to Tech Coach!!

Today a second issue popped up & Angela helped me figure it out. Once again, Tech Coach has come through big time!!!

I couldn’t have been more pleased or impressed with the automatic questions and the person who called me several times until it was resolved. I truly don’t know even the simplest things on this phone. I was made to feel very comfortable and it was very easy to follow the steps. When it took more work I was sent to upper tier specialist then called!! They even called back to check in. The best service of this kind I’ve ever used which is why I’m leaving my only and first review ever and I’m 43. Thanks (I am real and am getting nothing for this) 😊