JustAnswer Avis

Searching the net to get an answer on my av receiver’s error message, I found this site. Nice chatbot leads you to a page, telling you to pay R15 (less than $1) to answer my question within 4 minutes. My credit card was debited R599 instead! I am told this is a monthly subscription as well. Meanwhile, after about 45 minutes, the chatbot tells me that I should try to reconnect later… I canceled my subs immediately. No refund. Just an email to say “we’re sad to see you go”… $35 in 45 minutes, interacting with a chatbot and getting no answer. Good business!

No answer on question. I activated my membership and having trouble reaching support to cancel it. Nothing yet

Asked by Brother official site, I signed up to the web version of it for 45€ of monthly fee.
Before entering what happened with them, THIS IS A SERVICE FOR WHOM DON’T READ THE OFFICIAL SITE TUTO. What they do is basically copy and paste of it.

At first, I explained to the assistant (assume it’s automatique reply) then she passed me to a technician. She didn’t read the first message transferred by the assistant so I needed to explain everything again. Then what she did is just copy/paste the tutorial from the official Brother site. After telling her : I had already done those before asking you, she said : call brother customer service.

As my monthly fee paid, I re-launched the post by following “second opinion from other technician”. Then the same technician from first try appeared and repeated the exactly same copy/paste…

Finally reached to the second technician. He read neither the transferred message by assistant but also believed that the problem I have is a paper jam. I said : there is no paper jam problem. His reply was : glad to hear that the problem is solved !
There has never been a problem about paper jam. English is not my native language though, I can’t believe this person (or auto message ?)…

The third person came into the conversation with the second technician then started AGAIN the same copy/paste…I told him : other technician already asked me to do those and didn’t work. He reply : sorry I have no idea anymore, ask others.

The forth one tried with YouTube tuto video though it doesn’t work neither. Then : sorry that all I got for you.

As it was asked to join this service by Brother site when I reported the error, thought they are sort of from the group company. But in fact they are just “knowers for the person too lazy to search by themselves online” but not qualified technicians. Or I just didn’t meet the good ones…

€84 for a call from someone from Zimbabwe who spoke little English and know zero about U.K. tax. Kept on taking m only, so blocked my card. Had to order a new bank card. Avoid unless you enjoy paying unagreed amounts for nothing!

I saw that chatting would cost 1€
Once I asked an open question hoping that it would be a discussion and not a one answer conversation, I then found out that I was getting charged 57€ for the response.

I immediately logged on to the account to cancel the membership but too late. I am still getting charged.

Their business model is to trick users into unknown payments.

It’s a Rip off. You can get your answers on the internet, the solicitors here just look for answers online and paste to you.

Beaucoup de messages en anglais
Pas de véritable explications sur mon problème rencontré
Pas de possibilité de répondre au SMS alors que l’on me demande une réponse
Site nul

Thank you dr Muneeb.

My question was answered within a few hours and on a Sunday too.
The expert was efficient and very helpful overall very happy with this app. I recommend.

In 30 minutes my problem was solved.
With Power distribution circuit that I have been looking for for years
Great professionalism

I get all answers I need from expert

Difficult m/c
repair for a simpletom like me. I managed to sort the governor out but not the rest of the problems.
Thankyou Martin but I still had to put into a repair shop.
I’m waiting now to collect it after repair..
I’m impressed with the quality and the knowledge of the techies in the app so I Thankyou all for the assistance.