Contact EMS Retail Support

Downloaded this app for my small Business made a transaction for $250 they send me a email 8days later ask for my customer information for them to verify it took 12 days A week after that The same customer made made another they made him verify again four days later I think everything is clear no it was not they wanted to see my inventory I sent pics three days later another email for me too provide my Address again I am done with this app do you not waste your time The worst App this app needs to be shut down and also reported to bbb and many more

I’ve been with EMS for aprox 4.5 yrs and ive recently requested my rates be lowered. I’ve been loyal and have over the years referred others to their company. EMS will not nor will they lower the rates. It’s only increased steadily over the years! I used to highly recommend? I no longer feel this way! I’m now looking to move my business elsewhere! I’ve stated using Venmo and have been very happy with “ no changes incurred” with them. The only reason I still use EMS is because some don’t have Venmo. I’ve encouraged them to sign up with them.

So, after signing up, I began using the app to process cards. Then I get a phone call saying they have to contact the bank and customer from my first transaction to verify info. Until they can do that, my funds are “on hold”. This is utter nonsense and is the reason I am going to cancel.