Contact Thomas Friends Support

by RonWardJohn

As a game that has been untouched for years now, it finally gained new content, but it was not good at all. Old models replaced with reboot models, a change NO ONE asked for. The only decent and playable thomas game, now given up to the plague of the All Engines Go reboot, which is already taking over so many other things too. Back with the former version of this game, I bought the Edward and Ryan pack, along with the Gordon and Spencer castle pack, and the Diesel and Diesel 10 pack. All of that is gone now, and it feel like such a waste, all stolen even. Completely uncalled for, and now the state of this game has alienated most of its audience. Instead of getting a decent update that would’ve made fans happy, we were given a very disappointing surprise. Whoever was in charge of this decision, I don’t know you and I don’t know what you were trying to achieve, but this will get you NOWHERE. This is not how to make fans happy in order for them to continuing playing your game. You’ve heard everyone already, change it back, or refund money. After this, I am deleting this game since it has no use to me anymore and it’s nothing like it was before. What a shame.

by RyHILLNER

Got this game for my 3yr old. I thought I could still unlock the different train engines for him without paying for a stupid subscription. But no. I realize developers need to make money, but they should charge a ONE TIME purchase to at least unlock no ads. If they're that money hungry, then micro-transactions should be implemented. But parents shouldn't have to pay monthly for an app game that's for their kids. I was trying to grind my way through the game for my kid & once I maxed out Thomas for him, I soon found out, all of that was for nothing as no other engines became unlockable after Thomas was maxed out. Not to mention all of the invasive self-promoting ads & offer ads that keep getting shoved in your face before each race. Very ridiculous! I wish my child could play as other characters, but this game isn't worth a recurring payment charge.

by Benjasmine

My 6-year-old hates the new update. He cried due to all the changes. He wants the old version back. We missed the old styles and the old gentleman’s voice. Some trains are also gone like Yong Bao. To make it worse, all the packs we purchased are gone too. (We unlocked everything.) I tried restoring our purchase but it didn’t work. This update is wrong and ridiculous on so many levels. Please at least give us the option to choose which styles/skins and voice we prefer. Let us choose what we want! Please don’t ruin a perfectly fine game. Thankfully, I turned “automatic updates” off on one device. So we can still play the old version on that device. Thank you for reading.