Contact Color Name AR Support

While this app is pretty sophisticated as far as identifying color is concerned, I was very disappointed to find that when I purchased it on my iPhone, I was asked to purchase it again on my iPad. There is nowhere to “restore purchases” on my iPad. Also, the iPad version does not rotate so your are stuck using it in vertical mode which seems really odd to me given how mature this app is and the fact that so many people use their iPad in landscape mode these days. The other glaring function that’s missing is the ability to zoom in. This is basically a deal breaker for me. In order to identify smaller patches of color accurately, I have to make a copy of the image in another app and crop into the area where I want to check the color. I contacted the developer a few days ago about all this (especially about the limitation of devices with my purchase) but they have not responded. Overall, I’m very disappointed. EDIT: I’m reducing my review by another star because the developer has been completely unresponsive to my emails.

I have been unable to cancel this subscription because the “cancel my subscription” button doesn’t appear on my iPhone. While support resources say this means the app has already been cancelled and won’t auto renew, I have been charged for the past three months with no option to end the auto-renew through Apple or through the app itself. I had to call my bank to dispute the recurring charges and block the specific transaction amount from Apple for this app.

I was excited when I found this app. I scrapbook and I have hundreds of shades of paper. I want to categorize them accordingly to color. When I used the app, it shows the color family but it was never right. The color of the paper never stopped on a certain color. It just continuously flipped through color names. It never gave me a specific name. I tried it several different ways. I thought it was the lighting..that didn’t work. I would definitely give it a better rank if it had worked properly.