Contact We Vibe App Support

Ok so I bought this for My lady love and it hasso many great things about it and 1 MAJOR flaw. The great things? Simple. Fits wonderfully. Vibration is awesome. Definitely can bring her to her heights, if you know what I mean. The dual motors are a huge PLUS and its sleek and stylish. The flaw? It NEVER connects. Ok ok ok, it connects for a minute or so. If you put the phone next to the device for 45 seconds or so, 3 or 4 times. Then after a minute or 2 of connection, IT DISCONNECTS again. The manufacturer knows this, they MUST! Because every forum I goto, users say the SAME things! This product ONLY works when the device is on wifi and the phone is on wifi. You would think the remote would be a great substitute for the phone but it isnt! Reason? The remote is pretty much driving blind. You have NO IDEA which setting you are on or what the “wearer” is feeling. The phone (when you get it to work), has a VERY illustrative display which lets you know EXACTLY what your partner is feeling. The remote has nothing but buttons. They should design a remote with a screen so the operator knows which setting is on... so the operator knows if the device is even on for that matter!! GREAT IDEA, HORRIBLE APP because of MAJOR connections issues. Get it together we-vibe. We paid our money, now upgrade your software AND remote!

I would have rather given my money to a bum because I could have got more satisfaction from it than I do this toy/app. We bought this specifically for the app and Bluetooth connection. As you can read from every other review it’s glitches, unpairs, and sometimes says it controls but isn’t. The constant having to reconnect make public play impossible. Having to repair or reset the device multiple times ruins the mood. There is a remote but that’s really only useful during sex or by the wearer. There’s no indication of what setting or intensity the toy is on while using the remote. Because you have to press and hold the button to turn off the toy, sometimes it’s not off but you can’t know that from the remote. I bought a super cheap knock off od this toy and it’s app didn’t work either for a fraction of the cost the toys work the same. I also see all the other reviews where the company ask the reviewer to email the company and they get them running. This shows me the company is not only apathetic to its customers but they have not real intentions in fixing their problems.

So my boyfriend and I got the toy and honestly it’s great! Waterproof, multi speeds and strength overall great! The remote that comes with it also works as long as you remember to pair it to the device which doesn’t take long at all. It’s pretty quiet which is also good. So far you may think “soooo why is this a 2 star rating? Seems like it’s great?” Well you would be correct the device is great however the whole reason my boyfriend purchased this device was for long distance and the app is so glitchy I feel as if it won’t be good for long distance. This is a shame since we spent so much money on the device! Please please please improve the app! For all the couples out there who just want to find pleasure this is a great way to do it but we need this app to work better! UPDATE: The old update finally worked then.... They updated the app, now the device will pair with the app but the app won’t control it...seems like they went back a step...please fix this otherwise this was a huge waste of money and not worth ANYONE buying!