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Terrible App and Customer Service
Save your money. I subscribed over a week ago and nothing shows up under my subscriptions. I tried purchasing an older magazine separately and I can’t read that one either. When I try to download or restore purchases the app throws error messages. Wood Magazines’s poor excuse for customer service refuses to help resolve the issue. I get generic responses saying it’s not their problem. What a complete waste of time and money. UPDATE: Zinio’s customer service resolved my issue after I posted this review, and I’ve change the rating from 1 to 3 stars to reflect that. To others having problems I would recommend contacting them through the email address they leave in response to reviews, not the support email address in the app. I still have trouble rating any higher than 3 due to the initial problems and the pass-the-buck responses I received, especially since if I hadn’t taken the time to leave a negative review the issue wouldn’t have been resolved.
Tired of calling support and re downloading everything
Every two or three months I've had to call support to have something fixed with my account so I could download the magazines in my subscription. Restoring itunes purchases never worked for some reason and then I would eventually have to download everything again. This is the only magazine subscription I hav this issue with and it simply isn't worth the hassle anymore.
Unable to Access Content
I have had zero luck being able to get access to my subscription through the app. I have attempted to sign in, purchase a new subscription, and even try to get my old copies uploaded using the subscription number on my magazine cover. The app is in serious need of an update to resolve these issues. I was very disappointed that I could not gain access to my account.
Unable to use
I have reached out several time trying to get app is resolved but no luck, customer certainly doesn’t seem interested in service. This has been going on for months, I was hoping that with time it would be corrected since it seems to be a common problem. Terrible app and terrible “service “.
Like a LOT of people here. Trying to get the access I paid for is very frustrating. I used to like this magazine very much. Tried the fixes from other frustrated reviews to no avail. Little help please.
Unable to download magazine
I just purchased the annual subscription and I’m unable to download any content. Very frustrated. Will be canceling and getting a refund unless resolved quickly.
Restoring my subscription!!
It won’t let me restore my subscription. I’ve even tried to start a new free trial and it says I am already subscribed but I can’t read any issues. PLEASE HELP!
Sign in does not work
I just subscribed to the digital version of Wood Magazine to view in my iPad. First it wanted to verify my login by either using billing address which I entered correctly but saying it was invalid. I then switched to verify the login using my account number, did the same thing! - invalid account number. Of course being Saturday today, customer service is closed! I have been a loyal subscriber for the last 15 or so years.
Not worth it
This app quit working months a go lost all my mags
ITUNES SUBSCRIBERS DON’T INSTALL NEW VERSION
As an ITunes subscriber for multiple years, I am unable to restore my library. Followed the instructions as specified, ensuring log in information was correct. Still no access to my past or new issues of the magazine. Sure the new app looks pretty but as an ITunes subscriber completely unfunctional. Do developers even debug their apps anymore, this is my second run in with a digital subscription that they updated the app and it didn’t sync with the iTunes subscription. At least I received a refund for all my purchases for the entire 3 years I had their subscription, what is going to be your resolution? ADDENDUM I wanted to update my initial review. After responding back to the developers initial response and some back and forth emails with support, I am pleased to report that my library has been recovered and is working fine. Now after playing with the app and what not as well as the fairly quick response to the issues from the developer I will be changing my initial review of 1 star to 4. Granted it was frustrating the library didn’t sync as expected after installing the update, the developer did address and resolved the issue for me, just in time for my yearly renewal.
Won’t restore Library after update
UPDATE: after leaving my review, I was contacted by the developer in 2 days. They were more than helpful in getting my account working. The new app looks and works great. 1 Star to 5 Stars After being an iTunes subscriber for a few years, I go to download the latest issue and discover the app has been updated. However, I have lost all access to previously downloaded issues and can neither restore them nor download new issues. I have followed all of the instructions given, but I have no access now. It would be nice to get a refund for the past issues I’ve lost and the subscription I just renewed and can no longer use....
Email support, to get in
After weeks of not getting anywhere, and just about to delete the app and cancel my subscription, I’m in! If you are having the same problems as just about all of us, do give their support email a try. I’ve received several emails from them, and now I have all my magazines back! They will work with you to fix the problems. I knocked one star off, as it should not take this much effort.
Not fair mag
Love this magazine, however when I signed up for it doing the account setup was not very friendly. Then to top it off they start sending you two year deals cheaper then I got for one. Why was this not an option when I first signed up. I will continue to enjoy this informative magazine need to make app more friendly.
Past issues are overpriced for eMagazine.
New app update Breaks iTunes subscriptions
Love Wood magazine. Hate this app update. Confusing process. ITunes restore will not work. No past issues I paid for. No new issues to download. Saw the newest issue in a store today. I’m a subscriber and should have it already. These reviews make it obvious that the publisher has no clue how to fix this. “Rest assured,” you will lose subscribers.
No. Wood Magazine does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 37 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Wood Magazine Is 13.4/100.
No. Wood Magazine does not seem legit based on our analysis. This conclusion was arrived at by running over 37 Wood Magazine User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Wood Magazine Is 13.4/100.
Wood Magazine works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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