Contact WoodSense Support
Company Name: Next Vision Limited
About: Welcome to WoodSense: Craft & Identifier — your intelligent woodworking
companion for identifying, restoring, and creating beautiful wooden furniture.
Whether you’re a restorer, designer, or curious hobbyist, WoodSense helps you
understand the story and structure behind every piece of wood.
WoodSense Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
3 Most reported problems 😔💔
Unacceptable inaccuracy
by General Or Experienced DIY’r
Identification accuracy based on labeled samples of wood. 2 correct out of 16 and it couldn’t even identify pine, teak, mahogany or rosewood or cherry correctly.
Completely inaccurate 10! this included Pine, Cherry, Sapele, Teak, and Mahogany, etc..
Partial identification 4! This category included woods that correctly identified the kind of wood not the variety.
English oak, as oak.
red oak as white oak.
English walnut as just walnut.
Black walnut as just walnut.
Correctly identified. 2
Padouk
Zebra wood
I downloaded the app to identify some of the project woods I had accumulated over the years and didn’t know what they were. After a couple of questionable identifications I decided to identify a group of marked samples I had from an online supplier. I left out some of the more uncommon ones and used the more common woods used by hobbyists and professionals alike. The results were so far from accurate I don’t understand how they advertised it as an identification App. I would never trust anything with a 2 out of 16, real world accuracy rating. The great thing is that if you have any wood that is chocolate or brownish in color, 90% of the time it’s walnut.
Inconsistent measuring units and listing identification
by UnanimousT
Materials list: Metric. Hardware list: Metric. Cut list photo identification uses numbers (1-17) for example. Cut list is in standard inches and is identified with letters instead of just matching the photo cut identification with the numbers. Like the idea of this app as I’m a carpenter professionally signed up for a trial just to get some project ideas. I could see beginners getting confused or intimidated by how some aspects of the app are set up. Judging by some of the other reviews I’ve seen (after downloading and signing up for the trial) it sounds like this isn’t the only odd issue. Highly underdeveloped for the price you would expect a beginner to pay for the services provided.
Haven’t even been in the app yet and already upset over the cost
by Chris Stringer 423
It popped up on an add on fb . I clicked the link and it said “get” with in app purchases. Did not say anything about having to purchase the app itself . So I click “get” and next thing I know I have been charged $22 dollars . So if you think the app is free and think you can purchase only what your interested in or wanting to build your wrong . Don’t download unless you want charged immediately before finding out if the app is even good or not
Have a Problem with WoodSense: Craft & Identifier? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of WoodSense: Craft & Identifier to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a WoodSense: Craft & Identifier customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using WoodSense: Craft & Identifier.
