Cup Heroes Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Voodoo
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Cup Heroes Website
Privacy Policy: https://www.voodoo.io/privacy
Developer: VOODOO
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10 Most reported problems 😔💔
Your new “update” RUINED my game?! I was 100 levels higher and had spent plenty of money to upgrade my characters decks only to lose it all now. What the hell? Am I getting reimbursed for everything that was stolen from me?
Issue with Ad Removal Purchase Not Working Hello, I recently purchased the “Remove Ads” option in the game Cup Heroes, but the ads are still showing in the game. I would like to request assistance in activating the purchase or restoring the feature. Details: Game: Cup Heroes Item purchased: Remove Ads Platform: Android Purchase date: (2026-01-08) Issue: Ads still appear even after the purchase Receipt: Attached ID : 0331478b-9e39-48c6-8df5-6a9a9caedd41 Please help resolve this issue or advise me on the next steps. Thank you in advance for your support. Best regards, Yoon Ho. LEE
Issue with Ad Removal Purchase Not Working Hello, I recently purchased the “Remove Ads” option in the game Cup Heroes, but the ads are still showing in the game. I would like to request assistance in activating the purchase or restoring the feature. Details: Game: Cup Heroes Item purchased: Remove Ads Platform: Android Purchase date: (2026-01-08) Issue: Ads still appear even after the purchase Receipt: Attached Please help resolve this issue or advise me on the next steps. Thank you in advance for your support. Best regards, Yoon Ho. LEE
Я не могу забрать награду cup race, занимал 7 место и на следующий день я просто не могу забрать награду, высвечивается экран с наградой но в награде написано 0 карт и 0 монет, кнопка claim не работает и выйти нику нельзя, что можно с этим сделать?
Добрый вечер, у меня в последние дни не заходила в арену, решил что это временно, но через несколько дней все так же. Попробовал переустановить игру, но увы, сейчас не может подключится к своему аккаунту который привязан Google play. Помогите решить проблему
Мошенники, купил функцию «no ads», то есть отключение рекламы, но реклама все равно есть в игре, прошу вернуть деньги либо исправить проблему
Good afternoon! I bought a package so that there would be no ads, but the ads in the game still remained ((( please fix
Merging Issue and no way to report it!
by DizzyPixie1111
I was loving this game until yesterday. All six pieces of my gear were at Mythic +3 (each was at level 30+)and I’d finally merged enough pieces to create another Mythic piece of each, to merge with my equipped pieces to make Mythic +4. My bow merged successfully but every other piece of gear failed and I was left with regular Mythic Ring/glove/chestpiece/helmet/boot, all at level 1. There is no way to report this issue to the developer to get it fixed, so I guess I won’t be playing any more which is a real shame.
Not a game.
by SuperPyropuncher
Can’t even call this a game really. It’s pretty clear the way you’re supposed to view this app is that it runs entirely on RNG. Except RNG would actually make sense to some degree. This is just straight up rigged. Past Level 1 I never felt like I really earned a victory. It felt like it was handed to me without any work. The enemies damage seems to scale whenever you are able to afford an upgrade, which essentially negates the point of upgrades. You’ll rarely get an offer to heal, and if you do, that just means you’re gonna die in the next wave anyway. As the “difficulty” ramps up, they just take away most of the good power up options and in some levels remove a few entirely to add a feel of “difficulty” when they’re really just putting you at a disadvantage from the get go. The concept of this game is great, but unfortunately it popped into the brains of a bunch of idiots who wanted to make money instead. It just once again proves no one should let people like the developers do anything in life because they will always find a way to make it hot garbage.
Way Too Many Bugs and Crashing So Much Lost Progress
by Fixthis&iWill5*
This game is satisfying but has way too many bugs (on IOS). Note that I paid for no ads and am disappointed with how much this game crashes. I played for 9+ hours offline because it crashed less when than when I had wifi/cellular and the moment I turned wifi back on it deleted 9 hours of progress. Thats a whole row of ad watched gem videos, several hundred gems from season rewards, levels, gold, upgrades, and equipment lost. The LITERAL BASICS of an offline game developer is to check if going offline then back online queues progress to be uploaded and saved. Also a good 25% of the time continuing after a round ends crashes or freezes the game. It is fairly apparent for how much this game lags on simple background transitions it needs some patches before I’d recommend it
Have a Problem with Cup Heroes? Report Issue
Why should I report an Issue with Cup Heroes?
- Pulling issues faced by users like you is a good way to draw attention of Cup Heroes to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Cup Heroes customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cup Heroes.
