Contact Citizenry Support
Company Name: Jennifer Brisbane
About: The only test prep app that gives you Unlimited Mock Interviews to help you
practice and pass the real U.S.
Citizenry Customer Service 💢
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3 Most reported problems 😔💔
Great concept, doesn’t work properly
by Needswork123!
Mock interview option is a great concept, but the app keeps lagging and getting stuck when you’re answering the question. The mock interview keeps freezing on the page and you have to exit the app and go back in and start over
Mock interview doesn’t work
by Aziz Momin
Mock interview has lot of problems. Doesn’t work most of the time. In the previous review someone mentioned that it didn’t work and they fixed it. But again this is not working in the latest version. It keeps breaking. Maybe they are not testing.
Also the sample test for civic questions repeat the same questions multiple times when you practice over again. Not worth the price $10 a month.
Update :-)
by LetsFixThisToday
Updating my original review.
I had reached out to the developers to let them know about the problems with the mock interviews and they were really great with a quick response and a very fast fix. Way to go ! Wish all companies cared as much.
Original review:
I loved the app until your latest update - the mock interviews aren’t working anymore. The greeting works and then the app doesn’t register my response anymore and it either stops the whole process or the agents just skip through all the questions. Please fix asap ! I paid for the pro version to hav me this feature and time is ticking.
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