Contact Hero Clash Support
Company Name: 9z Games(HK)
About: Hero Clash is a relaxing Idle adventure card mobile game. The Summoner Land is
torn by the evil Void, and the peace of human beings is threatened! Six camps,
five professions, hundreds of heroes are assembled by your command.
Hero Clash Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Hero Clash. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Hero Clash. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of 9z Games(HK)
Read 6 Customer Service Reviews 😭😔💔
I can not open my app will not load.
I am prepared to re pay the amount owed to you so I can continue to pay HC. I've sent multiple emails. Please respond. Thank you.
Account suspended for a refund request that I NEVER INITIATED! Ridiculous... I've spent hundreds and you suspend me for $15? That your company mistakenly thinks I requested in refund? This is wrong and I want my account back ASAP.
Very disappointed and confused
by Abbey12706
I originally downloaded this game from the ads I saw, it mentions nothing about having to play a second game in order to unlock levels to the game you originally wanted to play. I fell for the trap and played the second part of the game which took forever to complete and unlock the original game. Now I’ve completed all 16 levels and I don’t see an option to continue on the save the dog part of the game. Im just stuck playing the unwanted part of the game, I wasted my time and 4.99 just to play 16 levels. I want my money back. So disappointed that I wasted time and money for 16 levels. I expect a response back because this is completely unacceptable for 16 levels.
False Advertising
by Cant Choose Canons
They keep saying that saving the dog is part of the game. However, it’s two different games in one and one has nothing to do with the other. As other reviewers have said, just make two different games. If you have two games with separate in app purchases, you can make money via two different avenues. Instead, you falsely advertise ten game is one thing and before we get to any in app purchases, the game gets deleted out of frustration/confusion. They either need a new marketing or a new accounting department because I’m not sure how they stay in business with the current model.
Just split the games into separate apps
by Nike914
If you’re seeing that many reviews on confusion then just split the game into two.
And if you don’t want to confuse people then take down the stupid ads where the goal is to save the dog.
Cause eventually you’ll continue to get bad ratings and people won’t even bother downloading it and immediately go straight the reviews, figure out the bad experience and skip downloading the game to begin with and move on.
The second thing about this game that is downright dreadful is that the dang “tutorial” (tap her, tap there, upgrade here) takes FOREVER.
No need to respond by saying you’re sorry about the confusion cause it’s pretty clear that the ad was meant to entice people into one game only to find out it’s only part of a different game that shares no similarities to the ad.
Uninstalling! Not playing a battle game just to play the mini game periodically.
Have a Problem with Hero Clash? Report Issue
Why should I report an Issue with Hero Clash?
- Pulling issues faced by users like you is a good way to draw attention of Hero Clash to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hero Clash customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hero Clash.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
