Contact Farm Heroes Saga Support

The game itself is fun but the technical support/ customer service is terrible - actually I should say it is non existent. There is no way to contact the company except to fill out a form in the game which does not give enough space to lay out your issue. Once you fill that out the only response you get is an automated email that told me to go to the community page and let other users help me .... my issue was not one that other users could fix. My game kept freezing I followed the instructions from the automated email I received and it still kept freezing- the last step was to uninstall the app and reinstall- I made sure my progress was saved first and then deleted the app and reinstalled- not only did that still not fix the freezing issue but when it reinstalled it did not reload all my boosters that I had earned and saved up - over 50 of each booster just gone- and I cannot get anyone to help restore them to my account because this company is useless. I tried filling out a ticket, I tried posting on Facebook I even tried sending a message on instagram and have gotten nothing but the stupid automated response tell me to log into the community page and talk to other users for help. I NEED SOMEONE TO RESTORE THE BOOSTERS

First, telling CHILDREN: Play on, or you will lose is psychologically disturbing. Absolutely shameful. Second, Beans are useless-can't trade for prizes. Third, up to 8 or more pop ups just to play a game! Forth, you win prizes after a game and if you lose next game you lose all of stream prizes you earned!!! You can always tell how much these developers care by their lack of responses to these reviews. I like the game, but will NEVER EVER buy prizes because you NEVER EVER act on these reviews. Please keep in mind that the game is fun at the beginning, but you will be frustrated at the higher levels once you see how the game is rigged, how more and more time from popups and buy this sales eat away at your lives and daily prize times. Not to mention how much data they collect, share and sell to other company advertisers that you have no control over. Time to delete this app. It was fun up to level 1500, but at 1700 it is unbearable and now locked out because I don't think it's necessary for you to collect my personal information and make money off it, in exchange for playing your game! NEWBIES BEWARE. The game is meant to be addicting. At the beginning it's great. Don't spend money to win!

In Jan, I lost all my boosters and it was due to a systems upgrade. A lot of people seemed to get them back (according to their posts in various blogs) but I never did, even after dealing with tech support. I got over it and moved. During the year I continued to play and built back up my supply. Two days ago everything was great. Yesterday morning I logged on and everything was gone. I didn’t update my phone or the app, I’m logged into my account, but all my boosters are gone. The challenges were different and I was given all the unclaimed boosters from Farm Pass, as if it had ended, yet the Farm Pass has not ended and I can still claim the boosters. Clearly there is a glitch. I reached out to support and in the end, after all is said and done, they can’t do a darn thing. They can’t (or won’t) return my lost boosters. I’ve been playing this game since the beginning (going on a decade), and it’s the only King game I play. This is the second time I’ve lost all boosters in a year, with no help from support. I would no longer recommend this game to anyone. What’s the point? Be a loyal customer, play daily, get screwed over twice in a year…