Contact Farm Heroes Saga Support

by Mel The Realllll

If there weren’t so many moments where hero mode picked the cropsies that would not get you a match, or let you use up all your moves trying to get those chickens out of their little box and in with the rest of the cropsies just to fail the level and have to use all your shovel boosters for it, I might have recommended this app to friends.
It’s not like that though, they get you hooked then try to get you to spend actual money in this game to pass levels. Ridiculous and money hungry.
No one cares about the beans either, only useful for rancid levels, you get a ton and they can’t be used for anything else. Might be common sense to allow players to use the beans towards buying powers. Waiitttt though that means less actual money players spend on the game so that won’t ever happen. XD If it comes down to a point I have to pay a single penny it’s getting deleted, I refuse to spend money on a tiny phone game and you all should too. Always remember their goal is to get you frustrated and think buying the gold and powers will make it better, but it won’t. The game is designed to fail you at some point so you have no choice but to get off for a few days or spend real life money. Don’t be the sucker that purchases anything from a company that’s already sitting pretty over this inflation affecting us common folk that can’t even get one 100% free game on our 1000 dollar phones!

by GarrettEsq

The game itself is fun but the technical support/ customer service is terrible - actually I should say it is non existent. There is no way to contact the company except to fill out a form in the game which does not give enough space to lay out your issue. Once you fill that out the only response you get is an automated email that told me to go to the community page and let other users help me .... my issue was not one that other users could fix. My game kept freezing I followed the instructions from the automated email I received and it still kept freezing- the last step was to uninstall the app and reinstall- I made sure my progress was saved first and then deleted the app and reinstalled- not only did that still not fix the freezing issue but when it reinstalled it did not reload all my boosters that I had earned and saved up - over 50 of each booster just gone- and I cannot get anyone to help restore them to my account because this company is useless. I tried filling out a ticket, I tried posting on Facebook I even tried sending a message on instagram and have gotten nothing but the stupid automated response tell me to log into the community page and talk to other users for help. I NEED SOMEONE TO RESTORE THE BOOSTERS

by Dimcguy

First, telling CHILDREN: Play on, or you will lose is psychologically disturbing. Absolutely shameful. Second, Beans are useless-can't trade for prizes. Third, up to 8 or more pop ups just to play a game! Forth, you win prizes after a game and if you lose next game you lose all of stream prizes you earned!!! You can always tell how much these developers care by their lack of responses to these reviews. I like the game, but will NEVER EVER buy prizes because you NEVER EVER act on these reviews. Please keep in mind that the game is fun at the beginning, but you will be frustrated at the higher levels once you see how the game is rigged, how more and more time from popups and buy this sales eat away at your lives and daily prize times. Not to mention how much data they collect, share and sell to other company advertisers that you have no control over. Time to delete this app. It was fun up to level 1500, but at 1700 it is unbearable and now locked out because I don't think it's necessary for you to collect my personal information and make money off it, in exchange for playing your game! NEWBIES BEWARE. The game is meant to be addicting. At the beginning it's great. Don't spend money to win!