Contact Truecaller Support

by Victor-S

My cellular provider is T-Mobile (USA). I use T-Mobile’s Scam Shield service and app. I installed Truecaller, hoping it would catch the few spam calls that Scam Shield does not (one or two a month), but, in the 6-9 months I had it installed, Truecaller only showed two calls as spam and they were both legitimate calls. One was Verizon’s Sales department returning my call. (I manage my parents’ Verizon account.) I don’t remember the other one. Truecaller also marked a couple dozen legitimate text messages as Promotional and Junk. Some of those marked as Junk (and therefore had their notifications suppressed when they came in) were from a 911 Computer Aided Dispatch system (used to notify first responders of emergencies and provide address and situational info). These alerts are followed by other notification methods, but the time it takes to receive an alternate notification and take down an address can have a significant negative impact when every minute counts. Truecaller also failed to mark as spam all of the political calls and texts before the U.S. elections.

So, if you have T-Mobile, use T-Mobile’s Scam Shield and don’t bother with Truecaller. And, if you receive critical text messages, DO NOT enable Truecaller’s SMS filtering.

by LeonJon

I find the app worthless, and the cost to privacy not near worth the price of giving the developers FULL ACCESS TO EVERY SINGLE CONTACT ON YOUR DEVICE. There are two main benefits to this app. One, is to allow you to report a spam caller as a spammer to the developer - Gee Thanks (can you hear the sarcasm dripping in my voice?). Two, allows you to double check a number that has just phone you, to see if other app holders have previously reported the number as a Spammer. Really do not understand the near five star review average, in fact I’m baffled by it. Someone, please explain to me how this is not a worthless app.

This is an update to my prior review, which follows.
[This issue has been resolved, But the app is worthless.]
In order to set up Truecaller on the iPhone, in my case an iPhone 7, to to Settings>Phone>Call Blocking & Identification to turn on Truecaller. The problem is, Truecaller does not appear in the Settings. It appears in my family’s iPhone 6 and iPhone 5. Since Truecaller does not warn about not working with iPhone 7 in its self description in the App Store, I’ve given it one star. I would have given it zero stars, but Apple does not provide the zero star option.

by BasCarMel

We had an issue with someone on Craigslist who tried to get personal information from us. We hung up on him. Shortly afterwards we learned that our phone number was listed as a scam on Trucaller, probably as retribution from the Craigslist scammer. We learned about our phone number being listed as a scam from a local pet grooming shop when they saw it was listed on Trucaller. Trucaller never bothered to check that we had the same phone number since 2001, nor did they check our home address, nor did they contact us before labeling us as scammers. When we finally contacted them, they removed our number from their list. Maybe you should check with them to find out if someone has given them your number out of spite. This is a dangerous violation of privacy for them to convict people in a way for the whole world to see without any proof at all, just some jerk reporting you. The Nazis and Soviets had the same kind of system where you could rat on a neighbor and they would disappear!