Contact Kansas City Star News Support

Updated the app, there is nothing I like about the new format. It’s very very user unfriendly. I can understand readers wanting to tailor their news to suit their interests, but it shouldn’t be the default position to have to choose specific sections. In addition, the page layout/format is inefficient compared to the previous version. Having to scroll down through numerous sections to find a specific section doesn’t make sense. Maybe there’s a whole preferred setup setting that I missed. I am really disappointed. Yes, I could simply read the digital version but the previous format was better and easier to navigate.

Give me my paper back! I closed the app to make breakfast and when I re-opened it it was not in the same format. Awful. I don’t have time for this. You can’t even get this right. I’m adding my comments to those above which popped up when I tried to write this review. The new app is horrible. Small print, too many ads that won’t go away and make the page jump, shut down, and may not even come back on to the right page. I hope the Star got this app for free. Sure isn’t worth paying for. And, when trying to call to give feedback and ask for help, we are sent to the Philippines!!!! No customer service at all. Today the phone numbers don’t work.

The app just started a number limit on how many articles you can read without paying. But they also have ads that stop you from seeing news without watching the ad first. Hello.... pick one to make your money. Ads or subscription. But I’m not paying for a subscription when you have ads that pop up. This is common sense. My preference is to deal with the ads and not have to pay but there is no way on planet earth I would do pay you to watch your ads. Are you kidding me????