Contact Loudie Support

by Ringostarry_eyed

I was emailed saying I could claim free tickets to Vertex Music Festival through the app. I promptly downloaded it and signed up through Facebook. I was then asked to upload my contacts and invite a friend in order to claim my tickets, which I did. The text message basically asks her to download the app too. Then it asked me to post about the festival in order to claim so I did that too. The link is essentially a page to download the app. Then when I went to claim the tickets after signing up, inviting a friend and posting on social media as required, conveniently there was an error when I went to claim the tickets. I emailed support only to receive a response saying there was an error promoting the event and there were no free tickets for anyone. I guess that's one way to get people to download this app. A promise of free tickets and a delivery of nothing.

by BoogieG

I want to start out by saying that I LOVE this app and I just scored free tix to a show I've been dying to go to. It helps me track my favorite artists and sends notifications when there's a show I'd be interested in. Seriously good stuff. I did initially have an issue claiming tickets as I never received the email verification message, but I contacted support and the response time and assistance was super impressive. Got my email sitch fixed very quickly and was able to grab my tix!

That said, here's my input on how to maybe make it even better:
You do have to act very quickly to claim tickets, which is fine, but I was unaware that there is a $1/ticket fee (which is totally fine with me) and I suddenly found myself having to enter credit card information. I wasn't prepared for this, and it ate into my ticket claiming time. I think it'd be great if, when you initially sign up, you received a message informing you of the fees and prompting you to set up your card right off the bat so you could be ready when the time came to grab tickets. That said, maybe this does happen and the info vaporized into the ether like my email verification message? I dunno.

by Lexie4555

Seems like there are some bugs w the app that need to be worked out, eg it alerts me multiple times for the same show so I almost always have 70+ notifications in my inbox and when I first signed up I got a lot of errors trying to claim tickets. I think it was Bc I needed 5+ followers to claim those tickets but I didn't figure that out for a while. Also I couldn't figure out how to post videos until I got an email w the hashtag which I guess will link it? Not sure haven't tried yet. Otherwise this app is AWESOME!!!!! It keeps track of all of the shows in your area you want to see, AND gives you free tickets! Pretty bomb.