National Geographic Reviews

National Geographic Reviews

Published by on 2021-03-10

From the deepest depths of the ocean to the peak of Mt. Everest, National
Geographic allows you to see and experience the world in new ways. The new
National Geographic app now provides online and offline access to stories that
reveal insights into cultures, ideas, and discoveries. App...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


National Geographic Reviews


  • By

    Great app destroyed.

    October 19, 2019 update: A clear revolt from so many passionate long time readers (35+ years for me) yet NATGEO chooses to do nothing except respond to a few people with the same canned statement about "looking into restoring the ability to download for offline reading". Its now been close to a year since they killed a brilliant magazine app and replaced it with this glorified web browser. At this point I am going to assume that nothing is going to be done to bring back the ability to download issues. I need something I can read offline while traveling. The current product is useless to me. I haven't been able to read but one issue since this new version of the app was launched. It was a tragically poor decision by management to kill the old app and now that clueless choice has been compounded with poor customer service by stringing along your angry readership for nearly a year with the hope that something might change. When my current subscription expires, I will be joining the non-renewing group. Original post Jan 15, 2019 The ability to download an issue for reading offline has been removed. The "Monthly Issues" aren't what the actual magazine looks like any more. You have to log on every single time you open the app.... Marketing missed it big time on this update. Is the new commercial ownership intent on ruining what has been a brilliant publication? So disappointing after being a devoted fan all these years.





  • By

    Just about the worst app update ever...

    It’s no coincidence that almost without exception every review since the 3.0 update has been for one star only. In my opinion this app no longer even rates a single star. As a subscriber to Nat Geo for nearly 40 years this update destroys the entire premise of a MAGAZINE. Nat Geo did a great job with the original app of taking the printed magazine content and enhancing it with new media and up to the minute content. The application allowed me to carry my magazines with me to read on long flights and vacations and really did enhance the Magazine experience for those of us who were avid print subscribers and supporters of the work that Nat Geo do. This app update takes that whole experience backwards. Now when I travel I have to take my print magazines with me again. What were they thinking when they did this redesign? I can guarantee that they didn’t trial run the redesign with real subscribers. Such a disappointment that such a great organization should fail to appreciate the real needs of its customers and supporters. I don’t plan on cancelling my subscription because I still want to support so much of the great work that Nat Geo do. But I sincerely hope that they will re-think this application and get us a magazine application that in the words of their new president..”informs individuals, policy makers, corporations, foundations and other like minded individuals...” wherever they might be, connected or not.


  • By

    This is an Upgrade? Ruined a great digital magazine experience!

    Not surprisingly, I’ve been a National Geographic subscriber for years and jumped when they added the App. It was terrific - you could download entire magazines, which was great while travelling off the beaten path, or on an airplane. The media and audio additions added to the printed magazine experience. The navigation and matched layout to the print copy made it simple to switch back and forth from tablet to print without even needing to check the Table of Contents. It was wonderfully seamless! I recommended the App to all my friends because the extra media enhanced a great digital copy of the magazines. I could have my printed copy experience with added bonuses! When leaving comments with other magazines, I would recommend that they take notes from National Geographic. Unfortunately, this “major update” seems more like a major re-write and downgrade to a glorified webpage. Instead of getting a digital magazine that I can conveniently take on-the-go, I get something closer to a bad version of the National Geographic website. I’ve gone back to the printed magazine and have had to warn off my friends and family. I’m begging you, National Geographic, take us back to our previous state of bliss!


  • By

    Easy-to-use UI, mobile-1st design

    As a professional designer, I must give some credits to the app’s modern-looking redesign. Before the redesign, the app was technically a PDF reader. Every time a new issue came out, I had to download the entire PDF file — hundreds of megabytes — and worry about exceeding the storage limit on my iPad (16 GB). I have always wanted an app that’s designed for mobile. Why would anyone want to read a magazine on the screen? That’s why I have been reading the hard copy instead. The old PDF reader used a redundant UI, which constantly obstruct my view of the content. The navigation was confusing. The layout of each article was inconsistent... It was horrible. The redesign is a huge step forward but still has room for improvements. For example, I’d like to be able to read the content in portrait mode on my iPad. I’d also like to have more options in the settings, such as a Night Mode or Low-battery Mode. Just keep the app light and simple, and keep improving the user experience in future updates. Great job, NatGeo!


  • By

    A Rarity Among The Masses

    I hesitated to subscribe. I mean, I wasn’t sure I had the time to open the magazine let alone the app. To boggles with it! I took a chance, driven by curiosity and the fond memories of being totally engrossed in the NG print editions my grandmother purchased and saved for me. To me, the app immediately added a richness not found in my physical subscriptions. Don’t misunderstand, there is nothing like the smell and feel of a great (especially an old!) NG magazine in your hands! But, when you crave something more, something deeper and different, well, then nothing beats the “bells and whistles” of the National Geographic app. The app takes one farther into the stories, causing the imagination to spark and come alive. Much like the old Choose Your Own Adventure books of my childhood, the possibilities and paths are practically endless. This app is indeed a rarity in a mass produced world. So, get comfortable, open your mind, and let your membership take you far away from what you think you know.


  • By

    5 Star App to No Star App in One Update

    Losing the ability to download issues is a major flaw in this update. No more reading offline while traveling. Even at home with an internet connection you better finish each article in one sitting or you have to re-download the article and scroll down to find where you stopped. Not to mention that even with a high speed connection each article takes a while to download and if you want to see a larger version of an image it takes at least 4 seconds to download the image then the caption goes away until you tap the image again. Oh, and if you are on a metered network each time you open an article you eat into your precious data limit. Only slightly less annoying than losing the ability to download issues is the complete destruction of the readability of the magazine. Instead of smoothly scrolling through the issue you have to keep going back and forth between web pages. How anyone on your product team thought this update was a good idea is a complete mystery.


  • By

    Death of a tremendous resource in the digital age

    Having subscribed to National Geographic for the last 45 years, I am appalled at what has happened to the digital edition. All of my past paid for issues are no longer available. One of the nice things about digital magazine editions is transportability and no need to keep old paper copies. This feature has been removed as has the magazine format. Although I still enjoy the print edition, the loss of the online magazine app and past issues will assure that my current subscription is my last. I must comment on the few developers “responses”. I have seldom seen more lame responses to sincere subscriber complaints. Your developers have apparently been looking into restoring some features for a year now with no success. The developers are either still learning how to create a useful app or are being prevented from doing so by management/ownership. Given the ownership since 2015 - Fox - I would assume the later. So, see ya’ when and if you return to customer satisfaction as a publishing principle.





  • By

    Unfortunate Geographic

    There seems to be a growing trend with publishers that are turning decent useable apps into something virtually unusable. Publishers need to face up to the reality that those of that are still interested in these apps want a traditional print experience that we don’t have to chew up bandwidth to use. One of the most galling aspects of this app is that I no longer have ANY of the prior issues I hadn’t read yet. If a developer is going too pull stunts like this just put a paywall on your darned website. I hope somewhere in Apple there is someone paying attention to this trend on the App Store and will discourage it. I will probably cancel my subscription as the response from the publisher has not been encouraging. Leave the up-to-date news and shorts for the website and the quality long-form articles for the magazine, whatever the medium. I’m afraid I now have to add this app to the same company as the execrable Sky & Telescope as textbook examples of how NOT to write or update an app or listen to your customers.


  • By

    Why?

    The app no longer allows for the downloading of the magazine to be read offline. I was told “our engineers are working on that.” Huh? The older versions allowed this. Why doesn’t the new one? Stupid app from what used to be a smart company. New ownership isn’t quite the same. So, I just received a response to the review above. They are “looking into this as a possible enhancement in the future.” WHAT!? Downloading the issue was always a feature. Has Nat Geo taken leave of their senses? Or do they just figure subscribers have? Just an update. After waiting weeks for a response, I was told there are no plans to restore the previous functionality to the app. I made my decision to cancel my subscription because of this. New owners definitely do not share the same mission as the founders. Nat Geo didn’t seem to mind I was cancelling. And why would they, I’m only one subscriber. Maybe if thousands did it matter. All we an do is vote with our dollars. I’ll send mine to Habitat for Humanity instead.


  • By

    Now with more problems

    Well they FINALLY fixed the problem of articles jumping back to the beginning if you switched away from the app. But at what cost? This version logs me out half the time so I frequently have to re-login when I open the app. And if the app is backgrounders for too long but miraculously doesn’t log me out, it appears not just to lose my place in the article I was reading but to forget which issue I was even reading. So I have to find my place from scratch. Worst of all, there is no more offline viewing! So you must have an internet connection to browse or read issues. No more downloading a few to read on the subway or on a plane. I also contacted them repeatedly about multiple paper issues still coming in the mail and the inability to link my subscription with the app. I finally managed to fix it without any response from their customer service whatsoever. I’m getting closer and closer to just giving up on NG. :-(


  • By

    Just a bunch of web links now

    What used to feel like a nicely laid out version of the print magazine has turned into a bunch of links to web articles. Before the layout and images felt very purposely laid out and arranged, now it just seems like a jumbled mess. As others have noted you can’t download the entire issue and browse later when you don’t have internet access making it useless for reading while traveling. If I want to see all these other articles they are trying to cram into the magazine app I would just go to the website, or they could make it a separate app. I want the subscription to feel similar to the magazine that you can peruse and enjoy, not just a bunch of quick links to the website because the company is too lazy to bother doing the layout and page design that they used to do before. A terrible move and I will not renew my subscription if this is the direction the magazine will be moving to now.


  • By

    Sooooo sad.

    What happened to you guys? When I first moved to the digital version of the magazine (first versions of the app) it was such amazing experience. So much so, that I would take my iPad to family reunions to show family this new and improved way to enjoy National Geography, it was amazing! Could get videos and trifolds and could read advertising, felt like the real magazine but so much better. Then, you went to this current version... Why? Noe the app looks like a poorly assembled word version of articles, not even a nice layout; My church news letter looks much better. Your app Is so bad that when I open the app I am not engaged and have stopped reading. Was ready to cancel my subscription but I discovered that you are able to read your subscription in the Apple news app where the experience is much better but not as good as the first versions of the natgeo magazine app. Please bring back the great experience, you did it before.


  • By

    Really bummed about this.

    I'm kind of heartbroken, honestly. Longtime subscriber, and longtime subscriber of the iPad edition, specifically, which for so many years was perfect: NatGeo's world class journalism and photography in a portable magazine format that seamlessly integrated text, video, sound, and images. It was way ahead of the curve in terms of getting new digital content out in a format that still appealed to lovers of the traditional magazine experience, especially compared to other science/tech magazines. But now... this. I don't understand these changes at all. I don't understand why we wouldn't want to be able to read the magazine offline — I don't understand what sense that makes, or why someone reading a MAGAZINE would be expected not to care that they can no longer read it as a magazine. I'm heartbroken because this was my favorite magazine, and it seems like the people now running it don't understand what consumers loved so much about it.


  • By

    NatIonal Geographic has stolen by digital back issues with a “update”

    This may be my second review, I’m not sure. I re-downloaded and logged back in while I still have a subscription (I won’t be renewing) to find that National Geographic still has not found a way to allow me to access my back issues for off-line viewing. Seven months now my digital magazines have been gone. I have traveled several times and really missed the NatGeo reading that I would’ve done had they been available for download... as they were for years until they were hastily removed from long time subscribers’ digital libraries. They are hurting the people who cherished there magazines the most! Also, I’m wondering if the magazine will start refusing to cover climate change issues because of the new ownership... scary thought that people with money will buy up legitimate news and science education sources that dispute their anti-science beliefs.


  • By

    What did you do?

    I loved the old version of the app. This new version, while incorporating different content and media types, makes just reading the magazine almost impossible... Unless you want to focus on just the main articles. Where You Shot? Where are the short pieces? And while the embedding of photos it's now more natural in the body of each piece, the captions disappear in a few seconds making it difficult to appreciate all the information contained in the image. This app used to be the way I read my monthly magazine. Guess I will have to go back to paper to make sure I am getting my money's worth and not missing anything. Ugh. Update:. I see the app still stinks and since I was reading the magazine almost exclusively on my tablet I've now got 8 unread issues on my nightstand. I guess I will cancel my subscription since it's clear you are not listening to your subscribers. So sad.



A better way to Contact apps


You can now contact National Geographic customer service directly
via Email using our new site - AppContacter.com

Contact National Geographic directly


Is National Geographic Safe?

Yes. National Geographic is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 33 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.5/5 . Justuseapp Safety Score for National Geographic Is 30.8/100.


Is National Geographic Legit?

Yes. National Geographic is legit, but not 100% legit to us. This conclusion was arrived at by running over 33 National Geographic User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for National Geographic Is 30.8/100.


Is National Geographic not working?

National Geographic works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with National Geographic? Report Issue

Leave a comment:



Why should I report an Issue with National Geographic?

  1. Pulling issues faced by users like you is a good way to draw attention of National Geographic to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a National Geographic customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using National Geographic.


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