Contact Vogue Knitting Support

by Frances0901

As a follow-up the my original review—do not subscribe to this magazine. You will not receive what you purchase. I have tried to contact them via email, phone, message through the app, and their Facebook page. They do not respond. The current issue of the magazine has been released, and even though I have paid through 7/21, I cannot access it. The developer has been responsive, but they direct me back to the magazine. Do not waste your money on this, because you will receive nothing!

Vogue Knitting Magazine announced earlier this year that they would be cutting back to two issues per year. In view of the current economic situation, I completely understand this. However, I would have appreciated an email from the magazine letting me know about this. I had to Google it online to find out what was happening. Now I am unable to access the new issue which is just come out for fall 2020. I get no response to my questions about this. My subscription is paid through July 2021. This should not be happening.. Buyer beware.

by Sk8rGeek

This latest version of the app is HORRIBLE. Gone is the convenient ‘editions’ view where you can see pages showing tiles of the magazine covers and their availability and select one. Now we have something called ‘magazines’ that forces you to scroll through the covers ONE AT A TIME (with several of them being blank because they take too long to load). There are probably about 60 magazines here. One at a time. Really? What a waste of time! I’m better off going to my bookshelf.
And we can no longer scroll through the magazine. Now we must look at a menu of articles and open them, ONE AT A TIME. Are you kidding me?
There’s a huge banner ad at the top of the main page. Once you’ve seen it, what’s the point of keeping it there? It just gets in the way of what you’re trying to do, which is look at virtual magazines. Especially if we already own the advertised book.
It used to be a pleasure to browse through the virtual magazines on my tablet, but this is torture. Back to the hard copies!
I’m trying to think of at least one positive thing to say, but honestly, all of the convince and appeal is gone. Is it possible to install an old version?
VK, the least you could do is allow users to select the view that suits us so that we could use the app without it getting in the way of what we’re trying to accomplish. Please be respectful of our time.

by Babers09

After finding out the fall issue is available but not in the app, I submitted a ticket to the tech support team. After two weeks and several follow ups, there has been no response or movement on the ticket. I also tried to come tact Vogue customer support and have received no answer. Very disappointing because Vogue is a reputable brand. I will be canceling my subscription.

UPDATE - 1 Dec 20: Now that my subscription expired, I’ve lost access to issues I had under my 1 year subscription. And after two months, my ticket finally got an answer but I’ve been told to contact the publisher for this latest issue. My advice, subscribe only to the print version if you like this magazine because their electronic subscriptions are worthless unless you keep renewing, which I will not.