Contact Disney World Lines TP Support

by Maddoggbooks

The app is supposed to help you plan which is the best time to go to the parks but how many people writing these great reviews looking at the accuracy of their predictions. When you look at the ten day prediction and scroll down you can find a tab that takes you to their actual website. They actually post what the predicted and what the actual crowds were. Much of the time, the crowds were significantly higher than what they predicted.
You can't access this information unless you pay for the yearly fee.
I've used this app several times to plan my visits but it's been more crowded than they predicted every time. I don't mean by my perceptions but when you look the next day to see their reported comparisons they were usually off. Just went to EPCOT yesterday. The predicted a 3, it was actually a 5. Just goes to show there are too many variables that are not predictable and their accuracy in predicting crowds is off to much to justify paying their annual fee. I guess you can use it to determine that when kids are out of school, the parks are busier. But I'm certain most people can figure that out on their own without an app.

by Flair12345678

We used this app for our Disney and Universal week 3-4-19 to 3-8-19. It is well laid out, easy to use, and got very good ratings so we confidently expected it would be a great help in planning our days so we could best enjoy the big rides we love.

Unfortunately the information on crowd size and wait times was not only inaccurate it was misleading and steered us wrong time and time again. We’ve been to the parks during low crowd times, so when Universal was predicted to have a 2/10 Tuesday, we changed our plans to attend then — but it was VERY crowded, very difficult to even walk through the streets, and all the wait times for the popular rides were at least 30 to 60 minutes longer than reported. It was even worse during our days at all the Disney parks — crowd sizes were much larger than predicted and wait times were always 40 to 95 minutes longer than reported on the app. We wasted most of our days in lines, riding only 3 or 4 attractions, partly due to the misleading information presented here.

The apps we’ve used previously were much more accurate. Save yourself the money and the frustration— choose a different app.

by Bvila1

During normal times this is the best app ever for touring anything related to Walt Disney World! We used touring plans for well over a decade, every other year, going to Disney World. So we turned to it again this year(July 2021). Epic fail!!! It’s as if the developers and researchers didn’t do anything to update their app or software or algorithms to handle the lack of fast passes and ride closures as well as increased crowds. The crowd levels were way off as were the wait times! And on one day none of the official wait times were showing in the app. We had to turn to the crummy Disney app. All of our touring plans were a waste of time. We abandoned this app at each of the parks and instead turned to the Undercover Tourist app. They have a one day park plan for each of the parks accounting for all of the changes. They also have the updated Disney wait times. It’s not as full featured (no estimated wait times) but it was a better alternative in this case. When things return to normal and when we return to Disney World in a few years, hopefully the developers will have gotten their algorithms back in order. Until then don’t spend much time on this app.