Company Name: Garmin DCI
About: *30 Days Free Trial on initial download!* Plan. File.
Listed below are our top recommendations on how to get in contact with Garmin Pilot. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Garmin Pilot. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Garmin DCI
by SR22KLAX
I bought a plane with perspective + and garmin pilot was designed to work seamlessly with updates and flight plan exchange.
When the program doesn’t crash it can exchange flight plans with the panel but it’s a few swipes and clicks more than ForeFlight.
The updating of databases... SSSSUUUUUKKKKSS. after you set it up which took me 4 hours... I had to create multiple accounts with 3rd parties then activate them to work properly. Then pair Bluetooth and WiFi. Then download lots of stuff then enable. I’ve had to do this several times as the app is glitchy.
The database concierge is very confusing and has worked only a few times. I don’t even try anymore. I just use the cards.
I’ve had the app crash on me many times. Brand new iPad. Brand new download. Tried it on multiple iPads. Crash. Crash. Crash.
Honestly... it’s horrible. Sorry. I love garmin aviation. But the app, despite some clever interfaces and ideas, is totally unreliable, clumsy and confusing.
by Robin1032
The newest update has rendered this app useless at best, dangerous if you do not carry backup paper charts. There is no longer airport information, it will not open when selected and you cannot even get to it in the radial menu. I cannot load any airport information even if I am using WiFi. Garmin really needs to rest their updates before sending them out, fortunately I caught the issue before I got in the air. For a product that has worked well I am thoroughly disappointed, and will not renew my subscription should these issues not be addressed.
by Luc1234
Using high end iPad Mini 4. one generation before the current. Reset to manufacture settings to remove fragmentation to make it fast again. Yet rendering performance of Garmin Pilot is poor. Maps take sometimes 5 seconds or longer to render, sometimes track of plane jumps a mile due to lag. Touch sometimes takes many seconds before reacting. It also crashed, albeit ForeFlight crashes as well. Flight planning not as intuitive as ForeFlight. Default VFR map color scheme is way too over saturated. Unless one also invests in the latest iPad Mini 4, performance is unacceptable.
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