Contact TuneIn Radio Support

by Granpadavid

I gave been using this app for a long time. (decade?). Every sipo often an update comes out that prevents my use. The latest is now preventing me from accessing content unless I allow use of cellular data. I have paid a fee at one time to use the Pro version. I do not see why I should allow access to cellular data when my home WiFi network passes my ISP's speed tests. I most often use the app at home. If I am away from home I MAY use cellular data if necessary. However, I should have the choice. I do not want the service to mandate that I use my cellular data because they want me to. I do not have unlimited data. I do nor need it normally.
TUNE-IN please restore my ability to use the service through WiFi and make sure future updates do not cause me to lose this ability again. Three times (at least) is demonstrating more patience then some thing should be granted to such repetition on this issue.
Potential users: Think carefully about tjis issue and whether you want to be forced to use cell data all the tine to use this service.
What will make me happy? Tunein fix the issue and make sure you are not playing info gathering games. As I understand here are other services available. Have I submitted a complaint to customer service from within the app? yes on more than one ocassion.

by 72330

I mostly use TuneIn Radio Pro to play my own stream from my own server 95% of the time. I have saved my streams as Custom URLs and Favorite them. For many months now, I have not been able to play any stream not linked to within TuneIn Radio. The only way I have found to play my streams is to type in/paste the Custom URL again. After that it plays, but pretty much just that one time. Later in the day if I want to play that stream again, I need to paste the URL in once again as a Custom URL. It’s like the Favorites buttons on your car radio just displaying what station you select, but not tuning to that station, you still have to turn the dial to tune it in manually.

Then there’s the long lost feature of being able to pause a playing stream for up to 30 minutes and resume it and not lose your place in the audio. And of course, the recording feature that was removed for legal reasons. I just wish I could record and pause what is coming off of MY OWN STREAM, is that so illegal?

So, TuneIn, you went from a 5-star app to a 1-star app and that is only because I cannot rate you lower than a 1. Do you not have a development team or coders any longer?

by Ralfberserk

I had this app for a long time, and I use it to listen to foreign stations occasionally, but since a few months this app became unbearable. When you open any station you’re welcomed with a high volume, high pitched, fast speaking, house flipping guru ad style from Quicken loans ceo: Jay Farmer. You would ask why now I know his name? Because its in every frickin ad! A botched remarketing algorithm must believe I’m desperate for a money loan because I’m literally bombarded with quicken loans ads every 5 minutes or less. Today it was the worst episode when I was literally flurried with 6 quicken loans ads in sequence not even one finishing before the next one started. That’s how bad this is.
Now, to the listening experience: If you want to listen to a sports game, a concert, a news cast or something where you don’t want to lose the continuity, then look somewhere else because Tune In Radio will irritate you with an intrusive ad in the middle of the most interesting dialog from your radio show or maybe in the middle of your favorite song.
Now I’m certain of two things: I will move to another app that treats the user with more respect, and I will never, ever go to quicken loans.