Contact Pocket Support

by Sherryist

So I’ve been using Pocket since the day it launched and I consider myself a friend of the app. I’ve watched it grow and I’ve love so many of the features. However, I also feel like Pocket missed the mark on it’s sweet spot and has made so many “improvements” that they hurt the productivity of the app itself. For example, I thought it was so great when you incorporated the voice reading. I myself am a busy person and sometimes I don’t have time to read what I want versus what I’m required to read. This tool used to be decent. However, now you can’t get even the most basic article to replay back to you. I’m talking Wikipedia here folks. I used to love to line up articles to read and then get in the shower and let them play. Not anymore. The app freezes or gives up play halfway through even one article. Then it fails to move on to the next. It’s so inconsistent that I barely use it anymore because it’s such a waste of time.

Edit: Per the recommendation from Pocket, I reached out and sent several videos of the issue to their technical support. Not only was the issue NOT resolved but the person I spoke with implied that it’s not an issue and it’s by brand new iPad’s problem even though it’s also happening on my phone which I shared. I don’t know what happened to you all but I’m glad I’m not a Premium account now.

by AT Bangkok

Pocket used to be my absolute favorite app. I used it constantly for the text to speech function, which made reading much easier when commuting or engaged in mundane tasks. Then the app had a soft relaunch where the focus was placed on turning articles into quasi-podcasts. I couldn’t have been more pleased, until I found how poorly the changes were designed. Without exaggeration, Pocket crashes at least nine times out of ten when I try to use the text to speech function. This is an app that worked perfectly fine in text to speech mode before the developers decided to make tts a central feature!

I would happily give Pocket a five star review and pay for premium of it actually worked. It would be a great pleasure to retract this review of the developers could fix whatever is wrong with Pocket so I don’t have to open it with reluctance thinking “maybe I’ll get lucky and it will work without crashing this time” (as it very occasionally does). I wouldn’t be so annoyed if it weren’t the case of an app that worked perfectly becoming virtually unusable - at least insofar as how I use it - due to ostensible improvements. Please fix this app.

by Tommy 22's

Every time I sign on and see something new, meaning you guys did a new update, I shake my head like "oh no, what isn't going to be working now?" Like clockwork, now I can't add tags, at all. First off, as of yesterday, I could click on "add tags" and type a letter or two of the tag, it'd search and come up with the word, I'd click on it and be done. As of today, it doesn't search for the tag, so I put the whole word in, but can't click on "save", so there's no tag function working now. Of course this is only on desktop, I have no idea what you guys messed up on the mobile version. If you really wanted to "support" your customers "technically", you'd revert this app and program to the functionality it had 7 or 8 years ago, it just worked, everything just worked, perfectly, every update you guys have done since then has made it "look nicer", but everytime it breaks some other function that I used to love about it, then by the time that's fixed I'm just thinking oh no what isnt going to be working now, it’s a great way to lose customers