Contact NYT Games Support

I bought a subscription for the puzzles in the app, under the impression that the subscription works on the website as well for use on my MacBook. Where did I get that impression? Directly on the sign-up page in the app, where it states that this is possible. There is even a step-by-step guide on the NYT website on how to access your iTunes subscription by linking your account. When I did this, however, I discovered that it does not transfer any information at all to the web. I talked to a NYT customer service rep and was told that this is not possible, and the website just hasn’t been “updated” to remove the false information. So you pay 4 cents more a month for the iTunes subscription to get LESS access across your devices, and when you ask NYT about it, they tell you that it was never possible and claim that it’s Apple’s fault that the instructions it provides on its website are completely false. Needless to say, I will be getting a refund on my subscription and I doubt I will ever give it any more time or money. A real shame, as I love the daily puzzles and think the app has one of the better faces among the many crossword apps available. DO NOT SUBSCRIBE WITHIN THE APP IF YOU WANT TO USE THIS ON OTHER DEVICES.

I went in with high hopes for a relaxing and challenging game but was quickly and immediately disappointed. the hints to the puzzles were so bad and the answers were even worse. The hints were barely hints at all and trying to find meaning in them was a riddle in and of itself. the answers were sometimes not even one word and it was impossible to tell if it was supposed to be one or two words because THERE WERE NO SPACES. to give you an example of an immensely disappointing one: A five letter word, hint: “Later!” not only does the clue give you no hint what so ever but the answer was “Imoff”. no space. I cant believe this is associated with an actual news paper. this was so disappointing. also just a heads up to whoever makes these but for people that actually text since the editors were obviously born in the 18th century, nbd stands for “no big deal” not “Don't worry about it”, that is abbreviated as dw. Maybe this was just targeted at a different demographic but this miss the mark big time and was amazingly frustrating, I would recommend it to nobody

I’ve been subscribed to the NYT crossword for several years now and the app experience has barely changed. Given the amount of available data, there’s a huge opportunity for interesting player stats but there’s nearly nothing available - no way to track your improvement over time, no way to access any trends, no access to comparative data older than the last week, etc. The biggest issue for me is the homepage: a full row advertising “other games” that is just one other game (spelling bee, which i’m not interested in but can’t dismiss), THREE different links to the same “archives” page (four if you count the one in the menu) but no list of all the puzzles you’ve worked on (so: good luck finding one you’ve not finished if you’ve been picking from the archives and are mysteriously stuck at 99.9 completion percentage- you’ll have to just page back, one month at a time for multiple years), leaderboards that are only applicable for the mini, and of course, plentiful in-app purchase opportunities. Don’t get me wrong, I love the crossword, but the app feels essentially like abandonware.