Contact Tower of Fantasy Support

by SirKennyTripsAlot

Response to developer response:
I find it odd you haven’t responded to my in game ticket I made but your presence in the response to the review is unavoidable. I have no faith in your customer service process as I have been ignored. This led to most of my disinterest in the game. Stop spending time here and actually respond to the tickets. My ticket still hasn’t been responded to and I will update my review if they ever do make it right. Until then I’m sure this game isn’t what I originally thought it was and I don’t even enjoy it as much knowing I could spend money and have an issue that gets ignored in game support tickets but I have to write a review that gets a response

Vera update: Went to see the new outfits and after trying them on my skin color changed. Tried to change it back and it costs 100 dark crystals. Not even going to bother reaching out to customer support. I used to LOVE this game but it has eroded horribly and the updates constantly mess up stuff that costs money. My crew got deleted randomly one day not by me it just wasn’t there. I spent real money on dark crystals and used some to start a crew. I reached out to customer service and they never responded. It’s been MONTHS as it happened early on in my game and I’ve been playing since release. Now I just login and do daily’s but I can’t feel the same connection knowing issues won’t be addressed ESPECIALLY as a paying customer it’s a huge red flag. Beware

by Vanhanyu

The game is basically genshin impact but feels less polished. I ran into so many bug or errors. I have fell through the map like 5 times. Game has crashed probably about 10 times or more one time I was in a boss fight had to redo that area. Action doesn’t feel as good as genshin. I can’t even find something to compliment them about cause so many games do it better. It’s pretty much a dead game In china from what I heard and from my 7hours of playing more negative than positive. Combat is pretty flat. Voice acting is subpar. Character model honestly are bad they’re so basic when you really come and compare other mobile game characters even raid shadow legend has better character and that game is god awful! The enemies are just not inspiring. Climbing a rock I fell through the map flying the jet when dashing down to the ground fell through the map. Game was not ready for a release in us buggy game and just not polished should not be praised. Last game that was this unpleasant and unpolished was cyberpunk 2077. Awful game. IF YOUR GAME IS CRASHING THEN IT WASNT READY. Where are the bug tester this should have been a easy fix sad the game industry has people like this making games. Don’t even get me started with there plagiarism scandal they had! Yes you heard me right.. unoriginal garbage! Hope this game dies fast!

by GiantKiwi

If you wanna pick a server. i suggest looking it up online or joining the streamer server Solaris. All the small server which is 2/3 of them have a queue time not to enter them but to play the multiplayer modes and even some solo modes like bygone. I know the company doesn’t express themself much but hopefully this gets fixed and the servers affected by it in a prolonged period of time get some compensation. 400 DC minimum please we legit can’t play the game without spending time waiting and the queues are 30+ min most of the time. It this point it’s better to queue solo than with ransoms because if just one leave well you also leave the queue so you just wasted 20 minutes of time. Might as well be an rpg and not include mmo at this point. Ok enough of my rant this really needs fix thoughz I love the game I recommend playing it but like I said join a popular server. Luckily my Smurf that I play with my friends on Solaris isn’t experiencing this so I am able to enjoy still using my vitality in important areas i that than beacons because those have no queues. Please fix this dev team I am rooting for you and give us some goodies because this is really bad and it’s driving people away from playing the game.