Contact Vibes Only Support

by ItIsMina

Just to echo others because I do hope the GGE gals consider our feedback - the pricing structure for this app is a little ridiculous. The products alone are not cheap, and to be forced to pay an additional expensive subscription fee just to access the *basic* bluetooth controls that the toys are promoted as having included, is misleading advertising. Totally support the additional app content being paid, but I wish there was a free tier where the bluetooth for the toys was accessible. There is also no trial period unless you commit to an annual subscription which is strange. Three days is also very short. Why is there no proper free trial for this app?

by Redrose1115

I was so hyped up for my Gigi only to learn that I had to pay for a subscription to use it fully (marketed as discreet but you need the app to use it as such) it’s a bomb vibe but you should get a free “basic” membership with the purchase. Took a chance cause I know Ranya and Ashley only want the best for us but I’m wishing I got another Lelo vibe that could actually be controlled by my partner for the base price.

For all the podcast hype, they really should have mentioned all this since many earlier buyers didn’t know until the product came in. Especially since you can’t even explore the app without payment.

by Carly From Connecticut

( this was my original review - please read to the bottom for update). This app is a game-changer! The very first day I used it, I came FIVE times. FIVE!!! (From all different audios). These ladies are doing god’s work with this app 😂. It’s going to completely change not only my experiences alone but also my experiences within my relationship. So excited this exists!! 10/10 highly recommend to anyone looking to spice up their sex life alone or with a partner! *SECOND EDIT* The production team emailed me based on my edit below and will be sending me a third replacement Rayna, so I will say that they have amazing customer service that stands behind their product. I appreciate that they reached out to me to get it solved and will definitely give them another chance! *FIRST EDIT* I’m not going to lie, I’m pretty disappointed with the quality of these toys. I bought the Rayna and loved it, but the suction stopped working fairly quickly. They replaced it for free, which was great, but then the second one’s battery compartment broke and now it won’t charge at all. I have never bent the Rayna in one direction or the other so I know it’s not misuse. The first one seems like it will charge but then never actually vibrates or suctions even though the light will turn on. So now I’m out $100+ dollars with neither of the Raynas I own working at all. I’ll never spend money here again because it seems like absolutely cheap products for a lot of money.