Contact Plant & Animal ID・EarthSnap

Contact Plant Animal ID EarthSnap Support


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About: Instantly identify over 2 million plants, animals, bugs, birds & more! EarthSnap
is the ultimate identifier for all things nature. EarthSnap’s advanced AI
identification provides details on millions of plants and animals.


 
  2025-04-08

Plant Animal ID EarthSnap Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of EarthSnap, Inc.



Verified email ✔✔

E-Mail: support@earthsnap.com

Website: 🌍 Visit EarthSnap Website

Privacy Policy: https://www.earth.com/privacy-policy/

Developer: EarthSnap, Inc.








3 Most reported problems 😔💔

3.8 out of 5

So inaccurate on local flora that it is dangerous

2023-10-18

by AllyL96

I’ve read the hints and taken photos and so far it hasn’t identified any of the plants correctly. Occasionally the plant is in the list of options. When it tells me buckthorn is oregano and does not even list buckthorn, I feel there is a problem. , I wouldn’t trust this app especially to distinguish poisonous from non poisonous

Not correct

2023-10-25

by YesVarsha

This app identified a green gecko lizard on a plain gray stone surface, as a fern plant. It identified a palm tree as one of five possible plant species, none of which were palms, and one of which was a saguaro cactus whose default picture in the app was displayed sideways. Needless to say, I deleted my account before the 7 day free trial ended. There are, for sure, better apps for plant identification. Resuming the search for a good reptile identification app.

I want to like this app, but…

2023-11-01

by Struckbygold

I squealed when I found this app! As an animal and nature lover, I looked forward to embark in an ever learning experience.

Sadly, this is not what I got. I’ve teated the app with plants that I know, and it gives me the wrong answer. Yes, I’m centering my shot, the photo is on focus, and there isn’t anything in the background that could confuse the app.

I just found some bugs in my dogwood tree, and I wanted to know what they are. The app told me they were flowers!!! Like… what??? I’m so sad and dissapointed. I wanted to buy the lifetime membership, but not if it tells me the bugs on my tree are flowers!!!


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  1. Pulling issues faced by users like you is a good way to draw attention of Plant & Animal ID・EarthSnap to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Plant & Animal ID・EarthSnap customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Plant & Animal ID・EarthSnap.


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