Contact Truck Simulator Ultimate Support

by Sunil & Toral

I have been playing thus game for about 10 days. Honestly I am ok with all the ads they are playing and for expensive trucks and accessories and over all it’s a fun game . I have enjoyed and was able to buy two offices, bunch of staff members, 9 trucks, 9 drivers BUT in one week they have cancelled my 25 routes / jobs by saying I’m cheating with time setting. I was so confused and kept sending email to Zuuks requesting to fix this ******. Can someone from Zuuks even help me explain how someone can cheat with time settings? I have emailed 10-15 emails in one week with humble request but no reply or no feedback. Sorry guys but I’m really disappointed with the way you guys are draining your users. Please fix this **** so no one else gets annoyed. Games supposed to be for recreation but cancelling my routes and jobs is creepy face on your side. Especially when users not even know what you are talking about. There’s no option of zero star so 1 star for you after 15 emails and getting zero replies or help from you.

by JoeyMatter

I’m giving it a one star because I just downloaded this game yesterday I can’t get far in the game because roads disappear then when it resets to the road it flings my truck around an damages it an it won’t stop I got a 5 different videos of the same issue but different jobs. So I can’t even make money because of it, no it’s not my phone I got a brand new iPhone! Also there should be like a loan place to get a loan out for money to help get the company going or if you fall back an need money you can get a loan. I think you should make it where you can join company’s together with other players an I think there should be a world map where we all can just drive around together take shipments etc, also the lights need to be like 30sec long cause the light switches to green I start going an it’s already turning red when the front of my truck started leaving the line an it gives me a ticket for taking to long to get across the light. If this gets fixed I’ll put it too 5 stars but until then it’s a 1 star

by Mitch-FF

Zuuks has made it very clear that they value ad revenue over anything, even played revenue. Even if you buy the bonus pack that includes “Remove all ads”, you cannot play without being inundated with them. The only possible way to play without ads being forced on you is to not build a company, and only self-drive low-paying ads that you don’t bid to get. And even if you do drive your own loads, there’s about a 20% chance that you’ll not be able to hitch up to the trailer, and if you do you have a 50/50 chance that the game won’t recognize that you’ve parked correctly at the destination and you’ll get no credit for the time you just spent driving.
The company build gameplay is decent except for the aforementioned ad pollution. Watch an ad to earn the right to bid for jobs(4 bids at a time), then watch another ad each time you want to assign a driver to a job. And the jobs listing sometimes shuffles so quickly that you’re unsure if you are actually bidding on the job you wanted, thus you can easily end up sending a driver on a 5 hour job by accident when you intended to send him on a 1 hour run.

Guys, you have a game here with great potential. Respect your players by not being so openly greedy for ad revenue, and work on fixing the stupid glitchy things that make smooth gameplay difficult. Your game and your bottom line will benefit.