InsMaster app not working? crashes or has problems?

InsMaster Status

Last Updated on 2021-02-04 by TouShih Technology Ltd

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No current problems

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Common InsMaster Problems & Solutions. Troubleshooting Guide

Table of Contents:

InsMaster iPhone Issues and Solutions

InsMaster iOS app crashes, not working, errors
InsMaster iOS app network issues
InsMaster on iOS has black/white screen

InsMaster Android App Issues and Solutions

InsMaster has errors/crashing/not working
InsMaster server network connectivity issues
InsMaster has black screen

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InsMaster iPhone Issues and Solutions

How to fix InsMaster app crashes or not working on Iphone (iOS):

Close and restart the InsMaster app on iPhone
Update InsMaster app to the Latest Version for iOS
Uninstall and reinstall InsMaster iPhone app
Update your iPhone to the latest iOS version

Fix InsMaster on iPhone unable to connect to server/internet connection issues::

To resolve InsMaster network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

InsMaster Android App Issues and Solutions

Fix InsMaster not working on Android, crashes, errors or is unresponsive:

Force Stop the InsMaster App
1. On android, goto Settings » InsMaster » click [Force Stop]

Update InsMaster to the latest version on PlayStore

Clear InsMaster App Cache and Data:
1. On android, goto Settings » Apps » InsMaster » Storage » click [Clear Data] option. This clears both data and cache.
2. restart InsMaster.

Fix InsMaster unable to contact server/ InsMaster internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click InsMaster » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto InsMaster » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch InsMaster

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