Contact Tile Connect Support

by JPAY0323

The first day of playing, I enjoyed and didn’t mind the ads. I was still getting a feel for the game and wasn’t familiar with how often the ads popped up.

Well a few days in and I’m over the crazy, ridiculous amount of ads. You press pause, and you are approached with an ad before resuming the game. You want to go the home page, well you gotta watch another ad. You finish a game, hold on here’s two more ads to watch before you can move to the next level.

I understand the ad game is a business and they gotta make their money someway but man! Do you really need to watch an ad after finishing a game within 20 seconds, even though you just watched one 20 seconds ago? Unbelievable!

And the process just to get out of an ad that you already finished watching is another story. You would think after watching an ad for so many seconds, you would be given the option to exit out and continue with you game. Welp nope! Not that easy. You literally have to press the double arrows that appear to be the exit, only to find out that you have been taken to the App Store, to press done, and then you are given the X to exit out of the ads.

The in app purchase is so aggressive! They throw all these ads at you so that you can give in and just buy the darn game! What happened to the games that gave you the option to watch the ads? When it was voluntary to watch them if you wanted reload on your tokens, lives or whatever it may be.

by Deb-bye

How very tiresome and upset I am! I have lost count of the number of one star reviews I have written about the placement of your pop up notices of level achievement in the middle of the playing field with, of course, an option to watch an ad for more coins. I have this notice popup just as I am clicking on a match only to click on the ‘watch ad’ option and am FORCED to watch an ad whether I like it or not even though I PAID FOR NO ADS! I have stated numerous times that this so called level up notice is placed the way it is in order to be a back door way to get people to watch ads even though you gladly took their money to insure they DIDN’T have to watch ads. I thought that by leaving numerous one star reviews you would fix this issue, but nothing has changed. So now, I will do some research and find out the legal steps I need to take to file a formal, legal, complaint about this issue. You took my money so I could play ads free but are not honoring the service I paid for! Shame on you!

by Chrissyg2001

I submitted a rating of a 5 Star and left a comment that the ads are too much and every time I “x” out of the ads another “x” will appear. If I wanted to download that game, the ad was for, I would have done it the first time. You keep the ads going and going. So frustrating. Now there are even more ads. I know of several people that love this game but are going to delete it because there are more ad time than game time.
This time I rated this a one star because of the additional ads now. I need game time this is supposed to sooth and relax me and all this is doing is frustrating me and I have to get off the game. I refuse to buy it. I pay enough for my phone service and you should be getting more money from the provider. These are free games and should not be forced into paying for them to get rid of all the ads. Please do something about this issue!