Contact Joyster: Symptom Tracker

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About: YOUR SYMPTOM TRACKER Understanding your story matters. Joyster is a smart
mental health tracker and journal that allows you to track your symptoms (mental
and physical) against food, exercise, activities, and social interactions
happening in your life.


 
  2024-06-18

Joyster Customer Service 💢

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E-Mail: sebferrer8@gmail.com

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3 Most reported problems 😔💔

4.1 out of 5

Not free, so I’m not going to try…

2022-07-07

by Fasqua

WARNING - This app is not really free to try as you can’t use without approving an App Store subscription payment agreement…

Upon opening, the app states that you can try it free for 7 days. I was then greeted with an a App Store pop up requesting my thumbprint stating that I would be charged $36.99 after the 7 day trial, so I backed out and will delete after I submit this review.

I’m willing to try an app if there’s no possibility that I‘ll be charged but I don’t trust any app that wants to automatically charge me if I don’t/can’t cancel successfully.

I mostly use free apps and am willing to deal with ads in return, if an app is really good and is likely to last years, I’ll pay a few bucks - ONCE! However, I very rarely purchase apps now because I’ve been burned by apps that stop updating soon after purchase and therefore become useless and eventually impossible to use on iOS.

I’m against subscriptions for the most part as they seem like a waste of money. A subscription is more understandable if you are providing constant updates with new tools and/or services that I can’t find elsewhere and it requires a developers continued dedication but too many devs just want me to pay a subscription for a Ronco i.e. “set it and forget it” nothing app. If an app isn’t providing an active service and/or being recreated every month - why should I have to buy it every month?!

No matter what the app is, 7 days is not a long enough trial, especially if it’s a tracking app!

I’m more likely to try an app that allows a limited version for free, I’ll then try the subscription portion if the limited version is really good and they allow access in exchange for watching ads. I’ll pay for an app, even if it’s not required, if I like the free version and really want to support the developer. However, I’ll only pay a subscription fee if the limited version is amazing, I want to support the developer and the paid version is something I absolutely need.

I would have never downloaded this app had the developer provided an honest and upfront warning that this app can’t be used without agreeing to be automatically charge $36.99 in 7 days.

In conclusion, I have no idea if this app is any good as I will never try it as long as a payment agreement is required before opening - I’m uninstalling now.

Got to have money38.00 a year or 7.00 monthly..

2022-07-14

by Brandy Good

If they are going to do that they should go ahead and charge for app download too. No free version at all... love apps that have free versions... so I don’t waste my money!

7 day trial = charges you immediately 🤡

2022-07-21

by Sugarsmacked

This app is subscription only and offers a 7 day trial, which is fine, so I signed up for it. Later in the day (6 hours later) got an Apple wallet notification for the yearly subscription charge. So… the 7 day trial isn’t a trial? It’s just 7 days out of the subscription you forced me to buy to even get into the app. Wonderful. Now I have to wait for the change to process through to get a refund. Plus I was lucky I used an Apple Card so I was notified of the purchase later in the day. Had I used a normal credit card I would have never caught that. Don’t waste your time!


Have a Problem with Joyster: Symptom Tracker? Report Issue




Why should I report an Issue with Joyster: Symptom Tracker?

  1. Pulling issues faced by users like you is a good way to draw attention of Joyster: Symptom Tracker to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Joyster: Symptom Tracker customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Joyster: Symptom Tracker.


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