Contact BlackGentry Support

by Kee2234

I took a chance on this app because it was FUBU and I really wanted to stay away from the big box store dating apps. I paid for the service and took time to upload a complete profile with CLEAR pics (face and full length). I was so excited to get started but once I got on the app left me feeling totally deflated! First, the questions are very vague and don’t allow you to leave enough detail or even show your personality. Some (men in my case) are just lazy and only leave one sentence or one word answers so I can’t get intrigued. Then, if you do find someone who catches your attention you can only “like” them and you can’t get back to their profile for a second look once you do this. And how do you know who’s viewing YOUR profile? There’s no way to tell if your profile is getting any traffic at all. I’m in the DC area so I know we’ve got a ton of attractive, professional singles out here who are ready to mingle but they must not be on this app! I only saw ONE person that I was interested in and I guess I have to sit back and hope he responds. Then there’s the buying of tokens even if you pay for a membership. It’s like playing Candy Crush and it’s kinda belittling in my opinion...most of the 40 and over crowd probably won’t appreciate this! Looks like I’ll be signing on to Match after all.

by Extraordinarie1

I really wanted to support this app because it presented as a platform to meet upscale African-Americans but my experience has been terrible. I’ve tried to offer support by contacting these folks via Instagram but it hasn’t led to any significant improvement.

1. The app’s functionality is poor and it constantly just shuts down for no reason while using it. Messages from people who are interested, don’t always show up even though a notification will appear on my phone’s home screen. Whenever the developers update the app, you have to delete it and download it again—which is inconvenient and confusing. Admit these issues instead of denying they exist!!

2. The selection pool of men is not upscale by far!
Create filters to allow users to sort out people who don’t complete their profiles. That alone would make a big difference

3. The developers will not own up to the poor experience, and instead throw the dissatisfaction back on the customer like their unhappiness is a fault. Replies from them feel like clap-backs from a hurt child versus sincere customer care

Some acknowledgement and grace on the part of the developers would go a long way and yet, there is no way to get a refund. It’s all good though. Karma will catch up with these folks as one day someone will publicly air this app’s dirty laundry.

Disappointed and turned-off!!

by BusinessWomanEnter

I joined this app because of how it was advertised to meet black single men. Men who were professional and ambitious etc. It was the complete opposite. I mean polar opposite. The men on this app lie about their ages and then don't fill out their profiles. At the very least the algorithm should block them from showing yaa option until they fill out the profile section correctly. That would make it more professional. Asking for state IDs would eliminate the lying about your age. THEN. This app had the nerve to ask me for 20$ so I can see who liked me, how bogus is that? Whatever, I invest my 20$. For what, I don't know! The app won't even show your profile, even when you have paid to be on this app with their lack of background checks. The app claims it's for serious connections. That is not true.