Contact Chain Cube Support

by Gabbmac

The game is fun and enjoyable. However, there are far too many ads. So when an option popped up offering No More Ads for $4.99, I went ahead and purchased it. Within less than 3 minutes of game play after the purchase, the ads were still coming. I gave it some more time, thinking it might be a glitch, but they kept coming. I went to Apple iTunes support to request a refund. After spending far too much time having to deal with a $4.99 refund request, I am told that it could take Apple up to 48 hours to review the request and then up to 30 days for the refund (if granted) to show up into my account. I have many subscriptions with Apple and have been a long time customer as well. Apples business practices, I believe lately, have been moving further away from customer satisfaction to more of a developer favored plan. I will be stopping some of my other services with Apple if this is how they deal with long time customers over what should be a very simple request. I am of the generation where if a customer has a problem, you take care of them right away, as the return business and customer satisfaction is worth far more than the initial problem. Bottom line is, enjoy the game for what it is, LOADED WITH ADS, but don’t be deceived by the option to buy out of the ads as it is a deception. This developer should be ashamed about this.

by Ewm2

Do yourself a favor. Get Ciube Merge instead. It’s the same game without the ads.

Way too many ads. 50% of the time is spent watching an ad. At some points you throw one cube, watch and ad, throw another cube, watch an ad. It’s totally ridiculous. But that’s not the worst part. The authors don’t care. I took the time to email them and explain how often the ads pop up. I used the quote they always use to answer this complaint about ads, “We had to add the ads in our games to keep them free to play” so they would understand I already got that point. Nope, same reply. I’m not even sure a real person read the post. Probably a bot that looks for a key phrase like “too many ads” or counts the number of times “ads” shows up in the text and then sends the canned response. The only way this works though is if people give them low ratings. All the reviewers who spend the majority of their review telling about the excessive ads but then give the game 4 stars just make it so the authors don’t have to care. So my recommendation is don’t download this game. You’ll be frustrated in less than 5 minutes with the amount of time you spend watching ads. By the way way, Vegas has the over/under on how long it takes for the “we had to add the ads to keep our games free to play” developer response at 2 days. I’m going with the under.

by Ewm2

Do yourself a favor. Get Ciube Merge instead. It’s the same game without the ads.

Way too many ads. 50% of the time is spent watching an ad. At some points you throw one cube, watch and ad, throw another cube, watch an ad. It’s totally ridiculous. But that’s not the worst part. The authors don’t care. I took the time to email them and explain how often the ads pop up. I used the quote they always use to answer this complaint about ads, “We had to add the ads in our games to keep them free to play” so they would understand I already got that point. Nope, same reply. I’m not even sure a real person read the post. Probably a bot that looks for a key phrase like “too many ads” or counts the number of times “ads” shows up in the text and then sends the canned response. The only way this works though is if people give them low ratings. All the reviewers who spend the majority of their review telling about the excessive ads but then give the game 4 stars just make it so the authors don’t have to care. So my recommendation is don’t download this game. You’ll be frustrated in less than 5 minutes with the amount of time you spend watching ads. By the way way, Vegas has the over/under on how long it takes for the “we had to add the ads to keep our games free to play” developer response at 2 days. I’m going with the under.